Indigenous Case Manager

Indigenous Case Manager

Jean Tweed Centre · Etobicoke, Canada · Full-time · Posted 2026-02-20

Workplace: on_site

Department: Pathways

Description

Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women’s experience in today’s society, our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling concerns.

The Jean Tweed Centre is building capacity to transform the level of support for women with substance use, mental health, and gambling concerns.

Position Purpose

Provides counselling services to Indigenous individuals, groups, and family members for substance use and related concerns as required. Liaises with other professionals to create culturally-specific treatment plans for a broad range of substance use issues.

Pay: CA$28.84 - CA$33.73 per hour

Responsibilities

Service

• Conduct client intake where designated.
• Assess clients needs to determine a service plan.
• Engage women in a therapeutic relationship to address their substance use, concerns, and/or parenting and child development issues.
• Engage in a variety of trauma-informed service strategies to help meet the needs of women with substance use, mental health and gambling concerns.
• Provide brief or longer-term individual and/or group counselling, that is trauma-informed.
• Engage in a variety of service strategies to help meet the clients’ needs including: facilitating and co-facilitating groups; individual counselling; assisting clients in the development of their goals; evaluation of client progress.
• Provide referrals and linkages for additional supports (such as mental health assessments, primary care, etc.).
• Liaise with existing supports and services for clients to promote seamless and integrated care.
• Engage in capacity building within agencies and across the mental health and substance use sector in the GTA for trauma-informed care.

Administration

• Maintain documentation of relevant client interactions and interventions, and contacts with collateral supports.
• Monitor the progress of clients, prepare reports and letters as necessary.
• Participate in community and service network meetings to promote awareness of targeted program and service needs of the target population.
• Participate in staff meetings, team development and supervision meetings.
• Collaborate with the supervisor to discuss job performance and establish professional goals.
• Engage in ongoing staff development and personal learning as agreed to in performance reviews.

Organizational

• Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
• Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
• Adhere to the policies and procedures of The Jean Tweed Centre.
• Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
• Maintain a client service orientation including learning about and addressing client needs and concerns.
• Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
• Demonstrate accountability by holding self responsible and following through on commitments.
• Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
• Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.

Requirements

• Lived experience within Indigenous community/culture including familiarity and knowledge of Indigenous traditions, ceremonies and values.
• Bachelor’s Degree in Social Work, Nursing, Psychology or an equivalent combination of education and experience. A Master’s degree is preferred.
• Experience of 3 – 5 years in the field of addictions.
• Excellent communication and writing skills.
• Working knowledge of the social service system in the designated service area.
• Proficiency in computer skills.
• A demonstrated ability to work independently and as a team member.
• Experience providing counselling and outreach services to individuals who are experiencing or have experienced problems related to substance use and mental health issues.
• Experience working from a harm reduction perspective.
• Experience working in community-based settings and familiarity with a community development approach.
• A demonstrated commitment to broadening knowledge and skills.

STATEMENT OF INCLUSION:

The Jean Tweed Centre recognizes and values the rich diversity of Canadian society and specifically the women, children and families we serve. We are committed to working from an inclusive and holistic anti-oppression framework to assist women and their families from various cultures, racialized groups, socio-economic backgrounds, sexual orientations and gender identities. The program strives to build a staff group that reflects the diversity of the community being served as well as offer programs that work to address specific barriers to health equity. This program serves Indigenous women.

We thank all applicants, however, only those being considered for an interview will be contacted. If selected to participate in the recruitment and selection process, please inform Human Resources at the above contact of the nature of any accommodation(s) that you may require in respect of any material or processes used to ensure your equal participation.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process.

Benefits

• Life Insurance
• AD&D (Accidental Death & Dismemberment)
• Long-Term Disability (LTD)
• Extended Health Care

• Dental Coverage

• Employee Assistance Program (EAP)

Apply

Apply at Jean Tweed Centre

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