Senior Strategic Operations Manager - Global Membership Growth

About the Role

As the Sr. Strategic Operations Manager - Global Membership Growth, you will shape how Uber One grows through the Mobility business. You will develop new membership offerings, define acquisition strategies, and identify opportunities to make Uber One more compelling for audiences such as travelers and families.

You will work closely with global and Regional Operations, Product, Marketing, and Finance teams to turn customer insights, competitive intelligence, and rigorous analysis into actionable recommendations. Success requires a strategic thinker who moves with purpose, brings structure to ambiguous problems, and influences cross-functional teams to deliver measurable results.

What You'll Do

• Develop new membership offerings: Partner with global teams and Product stakeholders to identify, design, test, and scale membership benefits, packages, and experiences that grow the Uber One member base through Mobility
• Shape acquisition strategy: Recommend how and where to invest to acquire members efficiently, balancing growth opportunities with acquisition costs, member value, and long-term business performance
• Build audience-specific growth strategies: Understand the needs of audiences such as travelers and families, and translate those insights into tailored membership propositions and acquisition approaches
• Inform competitive positioning: Track the evolving membership and Mobility landscape, assess emerging opportunities and threats, and recommend strategies that strengthen Uber One’s value proposition
• Turn insights into action: Use data to size opportunities, develop business cases, prioritize recommendations, and evaluate experiments to inform investment and scaling decisions
• Drive cross-functional execution: Build alignment around shared priorities, coordinate delivery with partner teams, and track progress against clear success measures

Basic Qualifications

• 4+ years of experience
• Bachelors degree
• Experience using data to uncover insights, assess tradeoffs, build business cases, and measure outcomes. You can translate complex analyses into clear recommendations
• You integrate AI into how you research, analyze, and execute—using it to accelerate learning, improve decision-making, and scale your impact while applying sound judgment to its outputs. You’re not just a prompter - you partner with AI tools to multiply your ideas and impact

Preferred Qualifications

• You build trusted relationships and drive alignment in a matrixed organization, influencing priorities and decisions through evidence, clear communication, and collaboration
• You independently lead complex work streams, communicate a clear point of view, and adapt your approach as new evidence emerges
• You bring structure to ambiguous challenges, develop clear recommendations grounded in customer and business needs, and translate strategy into practical plans that deliver results
• Experience growing membership programs or subscription businesses, including acquisition, value proposition development, pricing, or packaging
• Experience working in emerging or international markets, with an understanding of how customer needs and market dynamics shape growth strategies
• Experience developing growth strategies for Mobility, travel, or other consumer platforms

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.