Business Operations Analyst 1
Conduent
Business Operations Analyst 1
Conduent
BPO and digital solutions provider
| Job Track Description: | |
|---|---|
| Performs structured billing and operational support activities using established procedures and tools. | |
| Maintains accurate billing records and supports routine reporting, reconciliation, and follow-up activities. | |
| Uses analytical judgment to review billing inputs, identify discrepancies, and escalate exceptions as needed. | |
| Works independently on assigned tasks while receiving guidance, direction, and review from team leads or management. | |
| Collaborates with internal stakeholders to meet billing deadlines and support complete, timely submissions. | |
| Typically requires college / university degree oriented to finance and accounting. |
| General Profile | |
|---|---|
• | Performs routine assignments within a billing, finance operations, or business support environment. |
• | Applies basic knowledge of billing processes, accrual preparation, best-estimate inputs, documentation standards, and operational controls. |
• | Develops competence by completing structured work assignments and learning account-specific billing rules. |
• | Uses existing procedures, templates, and standard practices to complete recurring billing activities accurately and on time. |
• | Receives instruction, guidance, and direction from others while building ownership of assigned billing responsibilities |
| Responsibility Statements |
|---|
| Prepare billing packages and billing inputs using approved data sources, templates, and account-specific requirements. |
| Validate billing details for completeness, accuracy, required approvals, and supporting documentation before submission. |
| Follow up on pending billing items, missing approvals, unresolved discrepancies, and open questions to support timely invoice processing. |
| Provide best-estimate inputs by gathering, checking, and submitting required operational or financial data within established timelines. |
| Prepare accrual inputs and supporting documentation for month-end or period-end close activities. |
| Track billing status, exceptions, and follow-up actions, and provide routine updates to the appropriate stakeholders. |
| Maintain organized billing records, backup documentation, approvals, and process evidence in accordance with retention and compliance standards. |
| Support variance review by researching routine billing differences and escalating items that require additional analysis or management review. |
| Additional Information |
|---|
| Experience Performing activities related to billing and revenue tracking. |
| Bachelor preferable but not essential |
| Desired accounting and finance background ( 1 or 2 years ) |
Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.
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