Show Experience Manager

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

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From the phenomenally successful Warner Bros. Studio Tours in London, Hollywood, and Tokyo, to flagship retail stores in New York, Chicago and Tokyo, the next exciting addition to this collection is Warner Bros. Studio Tour Shanghai - The Making of Harry Potter, a completely new experience for Harry Potter fans in China. 

Located in the heart of the city, Warner Bros. Studio Tour Shanghai – The Making of Harry Potter is an indoor attraction designed to transport visitors into the world of filmmaking, revealing production secrets through interactive experiences, showcasing stunning sets, and displaying beautifully crafted props. 

This new attraction will deliver the Studio Tour values of exceptional customer service, experiences that exceed visitors’ expectations and the very best in Harry Potter retail.

Warner Bros. Studio Tour Shanghai will be operated in partnership with Jinjiang International (Holdings) Co., Ltd, a State-Owned Enterprise, ensuring a world-class experience for all who visit.

Your New Role

Own overall operational management for the Show Experience Department, coordinating scheduling and on-stage rhythm of all live performances, character interactions and parade programmes within the studio. Prioritise visitor and staff safety, leading a 30-person performance team with 5 Team Leaders and 1 Associate Manager to deliver show-schedule, character-imaging,

stage-flow and atmosphere standards; exercise on-site scheduling judgement during peak footfall and incidents, aligning global studio entertainment standards with local regulatory requirements.

1. 岗位设置目的Job Objectives:

全面负责演出部运营管理，统筹片场全部真人实景演出、角色互动与巡游节目的场次编排 与现场节奏。坚守访客与员工安全第一原则，带领30 人演出团队与5 名组长、1 名助理经 理达成演出场次、角色形象、舞台流程与氛围营造标准；在大客流与突发场景下做出现场 调度判断，对齐全球片场演艺标准与本地合规要求。

2. 主要岗位职责Duties & Responsibilities:

(1) 演出调度与舞台标准Show Scheduling & Stage Standards

• 统筹全片场演出场次编排、角色出场排期与巡游路线节奏，对齐全球片场演艺标准。Own site-wide show scheduling, character appearance rota and parade-route rhythm, aligningwith global studio entertainment standards.
• 把控舞台流程节奏与演出质量，确保每场演出按时、按标准交付。Oversee stage-flowrhythm and show quality, ensuring every performance is delivered on time and to standard.
• 在大客流与突发场景下做出现场调度判断，临时调整场次、路线或角色配置。Exercise on-site scheduling judgement during peak footfall and incidents; temporarily adjust shows, routes or character allocation.
• 保护片场角色形象与IP 呈现标准，确保表演者妆容、服装、台词一致。Protectcharacter imagery and IP presentation standards, ensuring consistent make-up, costume and lines.

(2) 团队管理与人才发展Team Leadership & Talent Development

• 领导30 人演出团队，保障营业时段各场次、各点位人力到位；负责招聘、培训、激励 与绩效管理。Lead a 30-person performance team, securing manpower coverage across shows and posts during opening hours; own recruitment, training, motivation and performance management.
• 建立演出SOP、角色手册与突发调整预案，组织班前会与场后复盘。Establish show SOPs, character handbooks and incident-adjustment contingency plans; conduct pre-show briefings and post-show debriefs.
• 推动多角色、多点位交叉培训，培养表演者胜任多个场次。Champion cross-trainingacross roles and posts, enabling performers to cover multiple shows.

(3) 排班、应急与跨部门协同Rota, Incident & Cross-Functional Collaboration

• 负责团队整体排班与值班安排，覆盖周末、晚间及法定节假日。Own team rota and duty scheduling covering weekends, evenings and public holidays.
• 统筹演出期应急响应，包含表演者突发缺席、舞台设备异常、客流高峰疏导配合。 Oversee in-show incident response including sudden performer absence, stage-equipment anomaly and peak-flow coordination.
• 与演艺设施、技术服务、安保、访客体验等部门建立高效沟通，在演出与巡游界面坚 持安全与体验优先。Build effective communication with Show Technology, Technical Services, Security and Visitor Experience; prioritise safety and experience at show and parade interfaces.

(4) 合规与汇报Compliance & Reporting

• 遵守安全生产法规、H&S 规范与演出作业流程。Comply with work safety regulations, H&S policies and show-operation working practices.
• 向运营总监汇报演出场次达成、角色表现与团队状态，完成上级交办的其他工作。Report to the Chief Operations Director on show-schedule delivery, character performance and team status; complete other ad-hoc tasks assigned by the supervisor.
  

3. 岗位技能及要求Required Qualifications：

(1) 教育背景及经验要求Educational background and Experience

• 本科或大专及以上学历，表演艺术、演艺管理、文旅管理或相关专业优先；5–8 年主 题乐园/现场演出/文旅演艺团队管理经验，其中3 年以上团队管理经验。Bachelor or College degree or above, major in performing arts, entertainment management or tourism management preferred; 5–8 years performing / entertainment team-management experience in theme park / live show / cultural tourism, with minimum 3 years team-management experience.
• 熟悉真人实景演出、角色互动与巡游节目现场调度。Familiar with on-site scheduling of live shows, character interactions and parade programmes.
• 具备大客流公众场所演出运营管理实操经验。Hands-on operational management experience in high-footfall public-facing venues.
• 具备主题乐园或片场游开业筹备阶段演出彩排经验优先。Pre-opening show rehearsal experience at a theme park or studio tour is an advantage.
• 熟练使用Office 办公软件；具备中英双语沟通能力，可对接全球总部演艺团队。Proficient in Microsoft Office; bilingual English-Chinese communication to liaise with global headquarters entertainment teams.

(2) 技能要求Skills & Capabilities

• 演出场次编排与舞台节奏把控能力。Show scheduling and stage-rhythm control capability.
• 表演者管理与角色形象督导能力。Performer management and character-imaging supervision.
• 大客流与突发场景下的现场调度判断能力。On-site scheduling judgement under peak footfall and incidents.
• 可向管理层清晰汇报演出达成、风险与资源需求。Ability to present show delivery, risks and resource needs to management.
• 中英双语沟通，可对接全球总部演艺标准与IP 手册。Bilingual communication to align with global headquarters entertainment standards and IP handbooks.

(3) 能力要求Competencies

• 访客体验导向，深刻理解片场演艺对角色呈现与现场氛围的要求。Guest-experience oriented; deep understanding of how live entertainment depends on character portrayal and on-site atmosphere.
• 舞台直觉与节奏把控，对演出质量有高标准。Stage instinct and rhythm control; high standards for show quality.
• 跨部门协同能力，作为与演艺设施、技术服务、安保之间的可信赖接口。Crossfunctional collaboration as a trusted interface with Show Technology, Technical Services and Security.
• 抗压能力强，适应倒班、节假日值班与多场次并行的动态运营。Calm under pressure; adaptable to shift work, public-holiday duty and multi-show dynamic operation.
• 高度职业操守，严守IP 呈现规范与公司制度。High integrity with strict adherence to IP presentation guidelines and corporate policies.

Shanghai Joint Venture Employment:

Please note that this position is employed through Warner Bros.’s joint venture with Jin Jiang International (Holdings) Co., Ltd. The joint venture entity is Shanghai WB Jinjiang Studio Tour Co., Ltd. Successful candidates will be hired by the joint venture company and assigned to work with Warner Bros. as required for this project.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.