Account Manager 2
Amazon
Account Manager 2
Amazon
Sells products online and rents cloud computing
Are you passionate about driving international business growth through innovative, AI-powered solutions? Join our TBAM+ team within Amazon Global Selling, where you'll manage a portfolio of China-based sellers as they scale their presence in Amazon's Australia marketplace. The TBAM+ team is a dedicated group of Account Managers focused on CN2AU medium and small sellers, combining strategic account management and incubation with scaled, data-driven operations. This role sits at the intersection of cross-border e-commerce, data analytics, and relationship management — helping sellers unlock new growth opportunities while delivering exceptional customer experiences.
As an Account Manager II on the TBAM+ team, you will own a large portfolio of CN2AU sellers, serving as their trusted advisor in the Australia marketplace. This is a one-to-many (portfolio) management role: you'll prioritize across a book of sellers, segment them by potential, and scale your impact by combining strategic engagement for key accounts with efficient, standardized playbooks and AI tools for the broader portfolio. You'll combine strategic thinking with hands-on execution, using data-driven insights to guide sellers from onboarding through scaling — making a measurable impact on international seller success.
Key job responsibilities
Manage a large portfolio of CN2AU sellers in the Australia marketplace, balancing engagement for key potential accounts with scaled, standardized playbooks for the broader book of business — coaching China-based sellers to maximize their marketplace presence;
Leverage AI tools and internal analytics platforms to analyze seller performance data, sales trends, and marketplace metrics at scale, turning insights into actionable recommendations that drive selection growth, feature adoption, and profitability across your portfolio;
Partner with sellers to achieve data quality standards and performance benchmarks, ensuring optimal product listings and customer experiences through expert use of internal tools and AI-powered solutions;
Identify common pain points across your seller base (compliance, logistics/FBA, selection, promotions, brand building) and collaborate with marketing teams and cross-functional stakeholders to resolve issues, implement best practices, and continuously improve seller support at scale
About the team
We are the TBAM+ team within Amazon Global Selling, enabling China-based sellers to thrive in Amazon's Australia marketplace. Each Account Manager owns a portfolio of CN2AU sellers, operating at the forefront of cross-border e-commerce where one-to-many account management meets AI and data tools to deliver results at scale. We foster a collaborative environment where continuous learning and innovation drive success. Our members grow their expertise in marketplace dynamics, scaled portfolio management, and data analysis — building the future of international e-commerce by empowering sellers with the insights, tools, and support they need to grow sustainably.
- Bachelor's degree
- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
- Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency
- Experience and track record of exceeding sales goals
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
Explore more opportunities at Amazon