Director of Family Services - Cahs

Keystone Human Services is seeking a full-time Director of Family Services to join our Early Childhood and Family Services team. In this role, you will provide strategic leadership and oversight of family-centered services, ensuring high-quality program delivery, regulatory compliance, and positive outcomes for children and families. Our work is rooted in the belief that every person should have the opportunity to thrive, contribute, and fully participate in all that society has to offer.

The Director of Family Services is responsible for the overall direction, administration, coordination, oversight, planning and ongoing development of the Family Services component.  The Director provides leadership and expertise in the development and implementation of systems and processes.  The Director acts as a member of the leadership team to assess the community and service needs, developing strategies to address challenges and support achievement of agency goals and objectives.

Responsibilities Include:

• Promote Keystone’s mission, values, and culture through all aspects of the role
• Provide leadership and oversight of Family Services, including active supervision, family support, Policy Council, recruitment, selection, enrollment, and delivery of high-quality services
• Collaborate with leadership, departmental teams, families, community agencies, and other stakeholders to establish priorities, strengthen partnerships, coordinate services, and support agency goals and objectives
• Develop and maintain reporting and monitoring systems; compile and analyze program data, assessments, surveys, and other information to evaluate service delivery and drive continuous improvement
• Ensure compliance with applicable federal, state, and local laws, regulations, standards, fiscal requirements, policies, and procedures, including preparation for and participation in federal reviews
• Support effective program operations through budgeting, fiscal oversight, problem solving, grant development, organizational change, communication, and continuous improvement of systems and service procedures
• Maintain appropriate and professional boundaries
• Participate in projects and initiatives with cross-functional collaboration as requested
• Perform other duties as assigned

Compensation & Benefits:

• Annual salary starting at $62,000

• Eligible employees will have access to our comprehensive benefits package, including medical, dental, and vision insurance; 401(k)-retirement plan with company match; paid time off (PTO); tuition reimbursement, wellness programs, and more

Education & Experience Qualifications:

• Bachelor’s degree in Social Services, Human Services, Family Development or other related field
• Bachelor’s degree in other fields with an equivalent combination of experience and/or training providing the required skills and competencies may be considered
• Master's degree preferred
• 4 years of related work experience, including progressive supervisory and administrative management experience. 
• Significant knowledge and experience in areas of focus with knowledge of applicable laws, policy development, and system implementation. 
• Maintains appropriate and professional boundaries
• A valid driver’s license may be required. Depending on the work location, reliable daily access to a privately maintained and insured vehicle may also be required

Additional Qualifications:

• Comfortable communicating clearly in both written and spoken formats, with the ability to understand and apply written information
• Comfortable using Microsoft Office applications such as Word, Excel, Outlook, and Teams, and open to learning new electronic systems
• Demonstrated ability to interpret regulations, manage complex programs, analyze data, and implement process improvements
• Strong leadership, organizational, problem-solving, and relationship-building skills
• Experience leading teams through organizational change and fostering a positive, collaborative work environment
• Ability to successfully complete the pre-employment process, including background checks, clearances, and verifications

Keystone Human Services prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on any category protected by applicable federal, state, or local law.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.