Delivery Director

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a remote position. You can work from home and be located anywhere in EMEA

About the role

The Director, Delivery is a senior leader responsible for managing a portfolio of complex, large-scale projects / programs for regional and global clients. Operating within a matrix structure, this role drives successful delivery of Kinaxis’ Maestro solution by leveraging deep supply chain expertise, technical acumen, and project leadership. The Director balances delivery on single-focus client projects with oversight of multi-year rollouts, managing risk, stakeholders, and commercial outcomes to ensure on-time, on-budget delivery.

Key Responsibilities

• • Lead a portfolio of implementation projects and operate as the business leader for assigned book of business. Guide a Professional Services team comprising of technical/data, supply chain solution and delivery management professionals to deliver on customer commitments.
  • Manage a high-performing team and drive achievement of team utilization, revenue and managementtargets by fostering a culture of accountability, innovation, and continuous improvement.
  • Provide day-to-day team leadership by supporting direct reports with their professional growth throughcoaching, mentoring, performance management, and career development.
  • Serve as a trusted advisor on key accounts by delivering strategic recommendations. Guide effective program execution while balancing organizational risks and opportunities in assigned projects.
  • Support regional talent strategy through talent planning, compensation planning, and organizationaldesign to align skills and resources with evolving business needs.
  • Take ownership for client satisfaction and manage delivery excellence by proactively managing client expectations, providing necessary leadership in finding optimal solutions to issues, mitigating risks such as scope creep and competing priorities, while representing both the client and Kinaxis’ best interests.
  • Leadership in the evolution of Professional Services strategy, including methodology enhancements and readiness planning for new product functionality.
  • Maintain strong relationships with partners, vendors, and internal stakeholders to ensure seamless execution across all phases of the engagement lifecycle
  • Work with the Sales team, Client Partners and Directors to develop and support client services solution roadmap. Administer projects across the engagement lifecycle.
  • Drive cross-functional collaboration by synthesizing field feedback into initiatives that enhance customer value, support resolution of account issues and ensure internal alignment.
  • Serve as the primary conduit of information on assigned programs, including current status, milestones, issues, updates and insights for executive sponsors and senior stakeholders, both internally and externally

Primary Skills and Qualifications

• Bachelor’s degree in Computer Science, Supply Chain, Business or related post-secondary education.
• Minimum 10 years of progressive Supply Chain industry experience, managing large-scale implementations in software consulting services, with at least 7 years progressive experience managing teams.
• Deep understanding of the supply chain industry, including key challenges, trends, and competitive landscape.
• Proven record of leading complex and/or matrix global teams to execute on time and on budget.
• In depth Technical Project Management expertise, with at least 7 years history of implementing complex software solutions and delivering on multi-phase projects for Enterprise or global clients.
• Advanced communication skills, with the ability to communicate technical concepts to non-technical stakeholders and build consensus around strategies and initiatives.
• Ability to influence and manage stakeholders up to C-level executives in complex customer ecosystems.
• Ability to manage and prioritize team workloads in an environment of ongoing urgency, ambiguity, and change.
• Strong interpersonal skills with a desire to coach, mentor and develop others.
• Ability to travel as required

#Director;  #LI-ow1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.