Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Vacation Advisor

Account ExecutiveConfirmed live in the last 24 hours

Full-timeMexicoNo salary listed

About the Job

Requirements

Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
Maintain confidentiality of proprietary information and protect company assets.
Comply with call center and company policies and procedures, as well as quality assurance expectations and standards.

Responsibilities

Introduce and promote Marriott Vacations Worldwide brands by phone to reserve dates for vacation ownership preview packages.
Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.
Check accommodation and date availability and suggest alternatives when the caller's first choice is unavailable.
Promote accommodation upgrades and additional nights when available to drive revenue.
Explain requirements for purchasing a preview package and attending a vacation ownership sales presentation.
Verify that individuals or couples meet Marriott Vacations Worldwide eligibility requirements.
Use guest loyalty to Marriott International and Marriott Vacations Worldwide brands to persuade callers to purchase vacation ownership preview packages.
Ask prospective owners to reserve dates for a package.
Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
Contact an appropriate call center individual, leader, or department to resolve guest calls, requests, or problems.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Speak clearly and professionally, and answer telephone calls using appropriate etiquette.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to other employees' concerns.
Perform other reasonable job duties as requested by supervisors.

Train in office with future work from home opportunities possible!

Job Summary

Introduce and promote the Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone.
Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.
This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.
Vacation Advisors leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package.
Confidently ask the potential owner to reserve dates for the package.
Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
Vacation Advisors must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About the Company

Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Marriott Vacations Worldwide focuses on vacation ownership and resort experiences across a diverse portfolio of brands. It operates vacation ownership programs and runs or collaborates with more than 100 resorts worldwide, employing staff who guide guests and share local cultures. The product works through timeshare-style ownership and resort stays, with associates helping guests plan trips, share information about destinations, and ensure smooth experiences. The company differentiates itself through a strong culture built on care, collaboration, integrity, and customer-centric decision-making, framed by the MVWay and a focus on treating associates well so they can better serve customers. Its goal is to deliver unforgettable vacation experiences, help people pursue fulfilling lives, and grow its associate network while expanding its presence globally.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Orlando, FL
Founded: 1984

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