KYC Quality Assurance Associate

Shape the future of risk and controls by safeguarding client data quality while building deep expertise, visibility, and career mobility in a global compliance environment.

As a Know Your Customer Quality Assurance Associate within the Quality Assurance Team, you conduct continuous reviews against internal standards, procedures, and regulatory requirements to ensure completeness and accuracy. You perform quality assurance reviews of new business and renewal records, as well as targeted testing across Know Your Customer activities, and document results in the case management system. You partner closely with Know Your Customer management, financial crimes compliance, and firmwide controls teams to identify issues, drive remediation, and sustain control improvements.

Job Responsibilities:

• Test the quality of approved Know Your Customer records against internal and quality assurance standards and record results in the case management system.
• Review the reliability and integrity of data collected and challenge the appropriateness of assumptions where appropriate.
• Perform quality assurance reviews on new business and renewal Know Your Customer records and complete targeted testing across Know Your Customer activities.
• Anticipate challenges in the testing process and initiate practical solutions to improve execution and outcomes.
• Identify issues, risks, and trends, complete root cause analysis, and recommend improvements to processes and controls.
• Present review outcomes and constructive feedback to stakeholders and monitor correction of critical defects through to closure.
• Collaborate with global partners to maintain consistency with the global quality assurance framework and governance approach.
• Incorporate regulatory requirements and best practices when supporting changes to processes and controls.

Required qualifications, skills, and capabilities:

• Demonstrate 1+ years of experience in anti-money laundering risk management.
• Apply working knowledge of anti-money laundering regulations, compliance requirements, and industry best practices.
• Utilize strong analytical skills to evaluate complex client types and risk exposures.
• Bring experience in banking or a closely related industry.
• Communicate clearly through advanced written, verbal, and presentation skills.
• Articulate risk findings and escalate concerns promptly to relevant parties.
• Execute root cause analysis and risk analysis to support quality and control improvements.
• Operate effectively as a strong individual contributor within a control-focused environment.

Preferred qualifications, skills, and capabilities:

• Show: “Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.”