Simplify Logo

Full-Time

Senior Manager

Customer Onboarding

Posted on 6/27/2024

ZoomInfo

ZoomInfo

1,001-5,000 employees

B2B database and multiplatform revenue tools

Data & Analytics

Compensation Overview

$128k - $176kAnnually

+ Bonus + Commission + Equity

Senior, Expert

Waltham, MA, USA + 2 more

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Communications
Salesforce
Customer Service
Requirements
  • 8+ years of experience in a customer-facing function, preferably Onboarding, Customer Success, Customer Service, or Sales
  • 5+ years of experience in a leadership role, preferably in a SaaS or Technology company
  • Demonstrated experience creating and implementing onboarding procedures and protocols
  • Strong communication, emotional intelligence, and interpersonal skills, with the ability to effectively communicate with internal and external stakeholders
  • Proven ability to manage and motivate a team to achieve results
  • Excellent analytical and problem-solving skills
  • Experience with Salesforce or other CRM platforms is a plus
  • Experience managing across several product lines and business functions is a plus
Responsibilities
  • Manage and lead a team of Onboarding people leaders, providing guidance, support, and motivation to ensure team members are meeting performance expectations
  • Develop and implement onboarding procedures and protocols that align with the company's objectives, goals, and mission
  • Collaborate with cross-functional teams such as Sales, Customer Success, and Product Development to ensure a cohesive onboarding experience for new customers
  • Monitor and evaluate team performance and customer feedback to identify areas for improvement and make recommendations to upper management
  • Develop and maintain metrics and reporting to measure the effectiveness of the onboarding process
  • Develop and maintain strong relationships with new customers to ensure a positive and long-lasting relationship
  • Continuously monitor industry trends and best practices to ensure the company's onboarding process remains competitive and effective
  • Ability to handle and resolve customer escalations in a timely and effective manner while maintaining a positive and professional demeanor
  • Proven ability to build a positive team culture for individual contributors (ICs) that fosters collaboration, accountability, and innovation
  • Demonstrated experience in identifying, creating, and implementing performance evaluations and engagement initiatives to increase ICs' productivity, job satisfaction, and retention
  • Demonstrated experience developing professional skills ICs and people leaders through creation and execution of enablement plans
  • Manage and drive projects across multiple product lines and cross-functional teams
  • Other job duties as assigned

ZoomInfo is a leading provider of B2B database services and multiplatform operating systems tailored for revenue teams. This company sets industry standards with a comprehensive GTM platform, combining sales, marketing, and conversation intelligence. Its focus on equipping revenue teams with robust tools for prospecting, ABM, conversion, and data hygiene makes it an attractive workplace for professionals looking to impact the business growth landscape.

Company Stage

N/A

Total Funding

$7M

Headquarters

Vancouver, Washington

Founded

2007

Growth & Insights
Headcount

6 month growth

2%

1 year growth

8%

2 year growth

18%