Full-Time

Terminal Manager

Posted on 9/5/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Senior

Company Historically Provides H1B Sponsorship

Austin, TX, USA

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Customer Service
Excel/Numbers/Sheets
Requirements
  • Ownership mentality and motivation to build the best team
  • Strong leadership skills and ability to collaborate effectively with cross functional teams
  • Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus
  • Comfort with delivery routing technologies/strategies and warehouse management systems
  • Comfort with raw data sets as well as creating simple but useful templates in google sheets
  • BA/BS in management, administration, supply chain, or customer service.
  • 5+ years working experience in fulfillment, distribution, home delivery or transportation
  • Bilingual is a plus
Responsibilities
  • Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited to Be an Owner
  • Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff
  • Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience
  • Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)
  • Develop your people by relentlessly focusing on skill development and career pathing
  • Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Mgt, Talent Acquisition, Transportation, Training, Workforce Planning, Technology, to name a few…)
  • Champion change for your team - we are always improving and we move fast

Wayfair sells a wide range of home goods online, including furniture, lighting, cookware, and appliances, catering to various customer needs and budgets. The company operates a marketplace model that connects consumers with over 5,000 brands, allowing for a vast selection of products without extensive inventory management. Wayfair stands out by offering a comprehensive selection of home-related items, making it a convenient one-stop shop for customers. Its goal is to simplify the shopping experience for home improvement projects through curated collections and appliance packages.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

2%

1 year growth

14%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's AR shopping experiences enhance customer engagement and satisfaction.
  • Expanding sustainable product lines aligns with growing consumer demand for eco-friendly options.
  • AI-powered personalization can boost sales by offering tailored recommendations.

What critics are saying

  • Opening brick-and-mortar stores may incur high costs and face foot traffic challenges.
  • COO Thomas Netzer's departure could disrupt operations and strategic alignment.
  • Closing a returns center and layoffs may harm customer service and satisfaction.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods through its marketplace model.
  • The company provides curated collections, simplifying home improvement decisions for customers.
  • Wayfair's B2B division, Wayfair Professional, offers tailored services for business clients.

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