Inside Sales Manager
No salary listed
Mid, Senior
Bachelor's, MBA
Gurugram, Haryana, India
In PersonOn-site; the description also identifies Delhi NCR as the role location, but the ATS workplace specifies Gurugram.
Sales & Account ManagementAccount Executive
About the job
Requirements
- A graduate degree in Business Administration, Marketing, Healthcare Management, or a related field is required.
- Four to eight years of experience in inside sales, lead conversion, customer engagement, or patient acquisition is required.
- Strong experience with customer relationship management systems, Excel, management information systems, and performance reporting is required.
- Strong command of Hindi and English is required.
Responsibilities
- Manage inbound and outbound patient enquiries from digital marketing campaigns, websites, WhatsApp, phone calls, referral channels, and other lead sources.
- Drive consultation bookings and improve lead-to-appointment conversion rates.
- Monitor lead allocation, response timelines, follow-ups, and conversion performance.
- Engage prospective patients and caregivers promptly.
- Identify and address challenges in the lead conversion funnel.
- Implement structured follow-up processes to minimise lead leakage.
- Ensure patient communications are accurate, transparent, empathetic, and aligned with approved healthcare communication guidelines.
- Lead, train, motivate, and supervise the inside sales or patient relationship team.
- Allocate leads effectively and monitor individual performance.
- Set daily, weekly, and monthly operational targets.
- Conduct regular team huddles, performance reviews, and call-quality assessments.
- Coach team members on communication, objection handling, patient engagement, and appointment coordination.
- Identify training needs and implement performance improvement plans.
- Ensure adherence to approved calling scripts, patient communication protocols, and quality standards.
- Ensure accurate and timely CRM updates for leads, follow-up activities, consultation bookings, and conversion outcomes.
- Monitor CRM data quality and lead-stage movement.
- Develop and maintain lead-tracking dashboards and management information system reports.
- Analyse conversion trends, lead sources, campaign performance, and follow-up effectiveness.
- Coordinate with marketing teams to improve lead quality and lead management.
- Optimise lead workflows to improve response time and operational efficiency.
- Ensure prospective patients receive clear information about appointment availability, consultation processes, centre locations, and relevant administrative requirements.
- Coordinate with doctors' teams, front office, patient coordinators, and hospital operations to schedule appointments.
- Monitor patient enquiry resolution and service quality.
- Manage escalations professionally and ensure timely resolution.
- Maintain confidentiality of patient information and comply with applicable data privacy policies.
- Ensure patient decisions remain voluntary and medically informed, without misleading claims, pressure selling, or inappropriate treatment recommendations.
- Refer medical questions, treatment suitability, prognosis, and clinical decisions to qualified healthcare professionals.
- Develop strategies to improve consultation conversion and reduce missed follow-ups.
- Review lead-source performance and identify process improvement opportunities.
- Coordinate with digital marketing teams on campaign feedback, enquiry quality, and conversion patterns.
- Support outreach initiatives and patient engagement campaigns.
- Develop standard operating procedures for lead handling, calling workflows, and escalation management.
- Implement best practices for call monitoring, reporting, and team productivity.
- Prepare daily, weekly, and monthly reports covering lead volumes, enquiries, follow-ups, consultations booked and attended, and conversion rates.
- Monitor team productivity, lead response time, appointment attendance, and pending follow-ups.
- Analyse trends and share actionable insights with management.
- Maintain accurate records and dashboards for performance reviews.
Desired Qualifications
- An MBA in Marketing or Healthcare Management is preferred.
- At least one to two years of team-handling experience is preferred.
- Experience in healthcare, hospitals, oncology, diagnostics, IVF, or other speciality healthcare services is preferred.
- Ability to manage high-volume inbound leads and follow-up processes.
- Experience supervising inside sales or patient relationship teams.
- Familiarity with healthcare consultation booking and patient engagement workflows.
- Strong analytical skills and experience improving appointment conversion.
- An empathetic, ethical, and patient-centric approach.
About the company
2070 Health operates as a venture studio in India that identifies unmet healthcare needs and builds patient-centric health companies, offering validation, founder matching, seed capital, a ready tech stack, clinical input, marketing, and go-to-market support while taking ownership stakes for exits in 5–7 years. It begins with research-driven validation, pairs validated concepts with founders, and deploys a platform across three focus areas: omnichannel care delivery in India, B2B services for global health organizations, and B2B SaaS for healthcare systems and pharma companies. Its differentiator is combining the venture-studio model with deep healthcare domain knowledge and hands-on support, emphasizing patient-centric omnichannel delivery and backed by experienced leaders and W Health Ventures. Its goal is to launch 12–15 new health ventures in five years and scale them toward exits, expanding patient-centric care and B2B health solutions for India and global partners.
Company Size
51-200
Company Stage
Seed
Total Funding
$30M
Headquarters
Mumbai, India
Founded
2023
Get referred to 2070Health
See people who can refer or advise you
Simplify's Take
What believers are saying
- Everhope Oncology raised $10 million in March 2025 and opened Gurugram's 15-bed daycare.
- Speciality Surgical Oncology took $2.8 million from Everhope in December 2025.
- 2070 Health listed multiple roles in June 2026, including Everhope Oncology and BabyMD hiring.
What critics are saying
- 2070 Health depends on expensive, regulated care delivery; oncology hiring and clinics burn capital fast.
- Nivaan, BabyMD, and Everhope need physician recruitment, slowing expansion if talent tightens in 2026.
- A failure of Everhope's unit economics would strand 2070 Health in cash-hungry venture building.
What makes 2070Health unique
- 2070 Health co-builds ventures with Narayana Health and W Health Ventures, not just funds them.
- Everhope Oncology launched March 2025 with Narayana Health, pairing capital with hospital infrastructure.
- Its platform supplies technology, clinical, and go-to-market support to portfolio founders.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance