Costume Character

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Job Location:  Hershey, PA

Hourly Pay Rate:  $14.00 or more based on experience

Minimum Age:  16 years or older

Availability:  Requires availability to work nights, weekends, and holiday shifts

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey’s Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities. 

Costume characters are responsible for greeting and interacting with guests throughout the building in an outgoing and friendly manner. Costume Character employees should have general knowledge of the building and attractions. In addition, character employees will offer to take pictures as well as provide other various services throughout the building on an as-needed basis.

This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position.

The position requires a focus on exceptional customer service and expects the individual to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and able to provide general information to guests with a high level of professionalism. The required skills will be learned primarily through on-the-job training.

Summary of Major Duties/Responsibilities:

Must demonstrate the HCW Customer Service Pledge
Must be approachable, showing that our guests are our number one priority.
Must initiate eye contact with our guest by being courteous and greet them with a smile.
Must be willing to listen to our guests and provide for their needs
Must provide a genuine thank you to every guest
Must be able to react quickly to operational changes
Work in a warm enclosed space for 45-50 minutes at a time
Interact with guests and take pictures
Assist with maintenance and care of costumes
Launder, fold, and organize costumes

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

Must maintain a neat appearance and meet the uniform standards
Must be able to walk or stand 5-8 hours
Must be capable of being in a warm enclosed space for 45-50 minutes at a time. 

Due to costume constraints, height restrictions may apply
Must be able to lift costumes weighing 30 lbs.
Assist with maintenance and care of costumes to include laundering, folding, and storing
Must be able to effectively communicate with guests and fellow co-workers
Strong customer-service approach is required to include outgoing, pleasant, and friendly personality
Reliable transportation to and from work
Must be able to read, write, and speak English proficiently

Minimum Education and Experience Requirements:

Education: No formal education is required

Experience: No previous experience is required

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.

#IND

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
 
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.  

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information.  You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

#IND