D

Darktrace

Self-learning AI cybersecurity with autonomous responses

Global SDR Revenue Operations Manager

Full-TimeUpdated on 10/23/2026
$125k - $135k
Mid, Senior
North Carolina, USA
Remote
Sales & Account ManagementSales Operations

About the job

Requirements
  • Have 3–5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, Business Operations, or a related role within a SaaS, cybersecurity, or technology organization, including experience supporting Sales Development, Business Development, or broader go-to-market teams.
  • Have a strong understanding of pipeline generation, lead management, funnel optimization, territory planning, quota administration, forecasting, performance reporting, and sales development operations.
  • Be able to leverage data and analytics to identify opportunities, drive operational improvements, and influence business outcomes.
  • Have experience partnering cross-functionally with Sales, Marketing, Finance, IT, Revenue Operations, and Executive Leadership teams in a fast-paced, high-growth environment.
  • Have analytical, problem-solving, and project management skills, strong attention to detail, and a commitment to operational excellence.
  • Have communication and stakeholder management skills, with the ability to translate complex data into actionable insights and executive-level recommendations.
  • Be able to influence without direct authority, manage competing priorities, and deliver measurable business impact.
  • Have experience maintaining and optimizing reporting and analytics platforms, including Salesforce, Power BI, and Tableau.
  • Have hands-on experience with sales and revenue technology platforms, including Salesforce, LinkedIn Sales Navigator, ZoomInfo, LeadIQ, Distribution Engine, Salesloft, Outreach, Orum, Nooks, Gong, and People.ai.
Responsibilities
  • Drive continuous improvement and operational efficiency across SDR metrics, processes, workflows, and systems in partnership with Sales, Marketing, SDR Leadership, Revenue Operations, IT, and Salesforce Support teams.
  • Develop annual pipeline, capacity, and quota models in collaboration with SDR Leadership, Sales Leadership, Marketing Operations, Revenue Operations, Finance, and Executive stakeholders.
  • Own and maintain the health of the global MQL funnel, auditing and enforcing lead management SLAs to ensure timely engagement and follow-up.
  • Identify performance trends, workflow inefficiencies, coverage gaps, and funnel challenges, and implement scalable solutions that improve conversion rates, productivity, and pipeline generation.
  • Support SDR leaders with KPI reporting, quota attainment tracking, commission validation processes, quota administration, and performance analysis.
  • Maintain and optimize dashboards and reporting across Salesforce and analytics platforms, including Power BI and Tableau, ensuring stakeholders have timely and accurate visibility into SDR performance, pipeline generation, funnel health, and productivity metrics.
  • Monitor pace-to-goal trends, pipeline health, productivity metrics, and funnel conversion rates across leads, campaigns, meetings, opportunities, and pipeline generation.
  • Maintain SDR territory alignment and lead routing processes to maximize operational efficiency, global coverage, and pipeline generation.
  • Drive adoption of processes, technologies, and best practices across the global SDR organization.
  • Maintain Salesforce data quality and SDR record hygiene related to activities, discovery meetings, opportunity management, and pipeline generation.
  • Analyze SDR performance across segments, regions, product lines, and inbound versus outbound motions.
  • Conduct ad hoc reporting and analysis to support strategic business initiatives and executive decision-making.
  • Serve as a subject matter expert for SDR Operations, partnering closely with Sales, Marketing, Revenue Operations, Salesforce Support, and IT teams.
  • Own and optimize the SDR technology stack, identifying workflow enhancements, automation opportunities, and operational efficiencies.
  • Monitor technology adoption and utilization trends while supporting platform administration, licensing, onboarding, and user training.

About the company

Darktrace uses self-learning AI to defend organizations against cyber threats across networks, email, cloud, and OT. Its ActiveAI Platform builds a model of normal activity for each user, device, and network to detect anomalies and respond in real time without predefined rules. It automates responses through Antigena and supports a full security lifecycle: prevention, detection, autonomous response, and restoration across its modules. The goal is ongoing cyber resilience and reduced need for human-led incident response, protecting critical infrastructure and sensitive data with an immune-system–inspired approach.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Cambridge, United Kingdom

Founded

2013

Get referred to Darktrace

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • August 3, 2026 Behavioral Defense Platform broadened sales motion into AI governance budgets.
  • Customer AI connections rose 13% in first half 2026, expanding cross-sell opportunities.
  • March 9, 2026 CEO Ed Jennings accelerated product cadence and Microsoft ecosystem partnerships.

What critics are saying

  • Microsoft Agent 365 and Google Cloud partnerships commoditize agent-security features by 2027.
  • Darktrace / SECURE AI launched February 3, 2026, so rivals can copy fast.
  • Speech Transcription patent litigation and recurring patent claims drain management time and legal budget.

What makes Darktrace unique

  • Adaptive AI learned organizational behavior before signatures, now spanning AI, people, infrastructure.
  • August 4, 2026 Microsoft Agent 365 integration embeds Darktrace signals into Microsoft workflows.
  • Thoma Bravo-owned since October 1, 2024, with 10,000-customer scale and Cambridge engineering depth.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Parental Leave
  • Pet Insurance
  • Life Insurance
  • Commuter Benefits
  • 401(k) Company Match
  • Paid Vacation
  • Paid Holidays
  • Flexible Work Hours
  • Hybrid Work Options

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

0%
Africa Business Watch
Oct 24th, 2026
Darktrace strengthens product and technology leadership with new Executive appointments.

Darktrace strengthens product and technology leadership with new Executive appointments. Cambridge, UK, Oct. 22, 2026 (GLOBE NEWSWIRE) - Darktrace, a global leader in behavioral security, today announced the appointments of Issy Richards as Chief Product Officer (CPO) and Stephen Pickman as Chief Technology Officer (CTO). Both have joined Darktrace's Executive Leadership Team and report directly to President and CEO Ed Jennings. Richards will lead Darktrace's global product organization, while Pickman will lead research and development. Their appointments expand leadership capacity and deepen focus across product strategy, engineering, and research as Darktrace strengthens its core behavioral security platform and advances its capabilities for securing enterprise AI and agents. Both are based in Cambridge, UK, where Darktrace was founded and which remains at the heart of its innovation. They will help accelerate product innovation and bring Darktrace's 13 years of experience in AI to bear on a rapidly changing market and threat landscape. To support that work, the company is also increasing headcount across its global R&D centers. Richards and Pickman were central to the development and launch of Darktrace / SECURE AI(TM), which helps security teams discover AI use across the enterprise, understand how people and agents are behaving, and act when risk emerges. Together, they shaped the product's direction and aligned teams across Darktrace around the emerging challenge of securing enterprise AI. By combining new capabilities with technology from Darktrace's existing product portfolio, they accelerated delivery to customers and rapidly refined the product in response to early access feedback. "Issy and Stephen know what our technology and people are capable of and have the expertise to address the challenges our customers face as AI changes how businesses operate," said Ed Jennings, President and CEO of Darktrace. "Issy has strengthened our product team and sharpened our strategy, while Stephen has led by example in bringing new technology to market at speed and embedding that approach across the organization. Together, they give us the leadership and alignment needed to accelerate innovation, strengthen our platform, and deliver value for our customers." Richards joined Darktrace in May 2025 and most recently served as Interim Senior Vice President of Product, bringing greater alignment and transparency to priorities across the Darktrace Behavioral Defense Platform(TM). She has nearly a decade of senior leadership experience at some of the UK's leading AI-driven software companies, including Ocado Technology and Faculty AI, and has served as an advisor for several start-up accelerators. At Ocado, she led teams responsible for developing and launching its smart grocery platform and helped scale the technology organization during a period of significant growth, including establishing three new AI and robotics research centers in the UK. "Few companies have the depth of expertise Darktrace has in running AI at scale over more than a decade. Darktrace's approach - understanding the unique behavior of every organization - is a crucial part of how we solve the problems of cybersecurity as businesses and attackers rapidly adopt new tools," said Richards. "As CPO, my job is to stay focused on the problems that matter most to customers and to identify the highest impact places to bring Darktrace's AI expertise." Pickman has spent the last nine years at Darktrace, progressing from Software Engineer to Product Development Lead and, most recently, Senior Vice President of Engineering. He led the development of Darktrace / EMAIL(TM) and created several proofs of concept that have become part of the company's wider product portfolio. "Over the past nine years, I have been continually impressed by the R&D team's deep technical talent, desire to solve challenging problems and drive to deliver ideas into production quickly," said Pickman. "My focus as CTO is to strengthen that foundation and ensure R&D remains at the forefront of innovation as we help customers secure their enterprise across people, infrastructure, and AI." Richards and Pickman succeed Darktrace co-founder Jack Stockdale, who has transitioned from day-to-day leadership into a part-time role and will continue to contribute to the company's strategic product direction. About Darktrace Darktrace secures the modern enterprise by protecting AI, people and infrastructure with behavioral security. Founded in 2013, Darktrace uses Adaptive AI to understand what is normal for an organization, detect known, unknown and novel threats, and respond autonomously in real time. The Darktrace Behavioral Defense Platform delivers unified visibility, continuous behavioral monitoring and autonomous response across the enterprise. Darktrace protects nearly 10,000 customers across major industries globally, helping organizations defend against AI-powered threats across AI and agents, email and collaboration tools, and hybrid networks, while enabling them to innovate with AI securely. Contact Info Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Yahoo Finance
Oct 22nd, 2026
Darktrace appoints Issy Richards chief product officer and Stephen Pickman chief technology officer

Darktrace has appointed Issy Richards as chief product officer and Stephen Pickman as chief technology officer. Both join the Cambridge, UK-based cybersecurity company's executive team and report to president and chief executive officer Ed Jennings. Richards will lead the global product organisation, and Pickman will lead research and development. They succeed co-founder Jack Stockdale, who has moved to a part-time role focused on product direction. Both helped develop Darktrace / SECURE AI, which helps security teams find and manage risks from enterprise AI use. Richards joined in May 2025 and previously worked at Ocado Technology and Faculty AI. Pickman has spent nine years at Darktrace, most recently as senior vice president of engineering. The company is also increasing headcount across its global R&D centres.

GlobeNewswire
Oct 13th, 2026
Darktrace names three senior executives to strengthen finance, revenue, and customer leadership.

Darktrace names three senior executives to strengthen finance, revenue, and customer leadership. New leaders bring experience scaling global software businesses and strengthening the governance and operating discipline needed for sustainable growth. October 13, 2026 10:14 ET | Source: Darktrace Cambridge, UK, Oct. 13, 2026 (GLOBE NEWSWIRE) - Darktrace, a global leader in behavioral security, today announced three appointments to its Executive Leadership Team: Adam Towns as Chief Financial and Operating Officer (CFOO), Mike McGuinness as Chief Revenue Officer (CRO), and Beth Shea as Chief Customer Officer (CCO). All three report to President and CEO Ed Jennings. The appointments strengthen Darktrace's leadership across the customer lifecycle, commercial execution, and business operations as the company builds the capabilities, governance, and operating discipline needed to drive sustainable growth. Towns will oversee Darktrace's global finance organization and key operating capabilities across business performance, systems, data, and analytics with a focus on strengthening financial discipline, capital allocation, decision-making, and execution discipline. McGuinness will lead the global revenue organization and the company's go-to-market strategy. Shea will lead Darktrace's global post-sales organization and customer strategy, focused on unifying the customer journey and accelerating time-to-value. "Adam, Mike, and Beth bring deep experience scaling global software businesses and leading through growth," said Ed Jennings, President and CEO of Darktrace. "They are strong operators who know how to stay close to customers, create accountability, and execute consistently. Their leadership gives us a stronger foundation to build a mature, durable operating model and help customers secure what AI can do." Towns brings extensive experience scaling high-growth enterprise software businesses across AI, analytics, and cybersecurity. He most recently served as Chief Financial Officer of Dataiku, an enterprise AI platform. Before Dataiku, he was Chief Financial Officer of Sisense, an AI-powered analytics platform, where he led global finance and business operations. Earlier in his career, he held senior finance leadership roles at Mimecast, supporting the company through significant international growth, its initial public offering, and several years as a public company. "Darktrace has strong technology, a global business, and a significant opportunity ahead," said Towns. "My focus is on strengthening the financial and operational foundations of the business, from governance and capital allocation to data and systems, so we can make better decisions, manage complexity, execute with discipline, and scale sustainably." McGuinness brings more than 25 years of experience building and scaling go-to-market organizations across enterprise software and cybersecurity. McGuinness previously served as an advisor to Darktrace, helping shape the company's sales organization, operating model, and commercial strategy. Before that, McGuinness was Chief Commercial Officer at Quickbase, where he led global sales, customer success, support, and services. He has also held senior leadership roles at Veracode, Sophos, and PTC. "AI is changing what customers need to protect and creating a major opportunity for Darktrace," said McGuinness. "My focus is on building a consistent, customer-led go-to-market engine that can scale and capture that opportunity." Shea brings more than 30 years of experience leading global customer organizations. Most recently, she was Chief Customer Officer at developer security company Snyk, where she led the global customer organization and drove operational improvements, AI-enabled innovation, and a more connected end-to-end customer experience. Previously, she was Chief Customer Officer at Puppet, leading its customer-facing teams and Revenue Operations. She has also held executive roles at Veeam and VMware. "My priority is to create a more connected and consistent experience for Darktrace customers around the world," said Shea. "By bringing our customer-facing teams together around customer outcomes, we can help organizations realize value faster, accelerate adoption of the Darktrace Behavioral Defense Platform, and build greater resilience against an increasingly complex threat landscape." About Darktrace Darktrace secures the modern enterprise by protecting AI, people and infrastructure with behavioral security. Founded in 2013, Darktrace uses Adaptive AI to understand what is normal for an organization, detect known, unknown and novel threats, and respond autonomously in real time. The Darktrace Behavioral Defense Platform delivers unified visibility, continuous behavioral monitoring and autonomous response across the enterprise. Darktrace protects nearly 10,000 customers across major industries globally, helping organizations defend against AI-powered threats across AI and agents, email and collaboration tools, and hybrid networks, while enabling them to innovate with AI securely. Contact Info

ARN
Sep 30th, 2026
From the boardroom to the bookshelf, Wendy Komadina redefines her success.

From the boardroom to the bookshelf, Wendy Komadina redefines her success. 1 Oct 2026 8 mins From channel growth leader to executive coach and fractional adviser. Amid leadership changes and broader industry upheaval, former Darktrace vice president sales Australia and New Zealand Wendy Komadina decided to rethink how she wanted to contribute to the technology industry. In August this year she left her full-time role with the vendor to launch her book The Spark, the Flame and the Glow. Which looks at the factors that shape people's beliefs about themselves, their career paths and how to identify the parts of the work they enjoy. As well as continuing her work in coaching and fractional services for leaders and businesses, under own brand Tech Me Forward. For the past 30 years Komadina has followed a traditional corporate path through the technology industry. However, as she reflected on the current technology landscape, Komadina found herself surrounded by experienced professionals whose careers were disrupted by certain factors. As well as the thought that a single moment or decision can dramatically alter someone's professional trajectory. "During the COVID period there was an enormous spike in demand. So of course, what happened was a lot of hiring...great sales attainment," she told ARN in an interview. "When Nexifi Group all started re-emerging back out of out of COVID, there was a readjustment in terms of headcount first and foremost. "But it took a little bit longer for sales targets to readjust." Off the back of that came conversations with colleagues and peers who had been in the technology sector for 20 plus years. They were finding themselves being made redundant, explained Komadina. They were also no longer achieving their sales targets because the targets had not been readjusted in terms of new market. "There were a lot of unhappy people and people complaining, but there wasn't anybody who had the secret formula or had a path to reinvent themselves," she said. "I found myself in a [similar] situation at a large global technology company. It wasn't until new leadership made her reassess whether or not she was in the right place. "In terms of that reassessment, I sat back and I thought more deeply about what I wanted for my career," she said. "When I attended a lot of industry events, I found myself surrounded by people who were feeling the same, disillusioned, unattainable sales targets, a lot of redundancies and headcount reduction. "What happened to me internally is I think I went through what I would define as a career identity crisis." That initiated her to dive into research around careers, as well as start writing - personally - notes and short little stories. "I started researching career identity and trying to understand the psychology behind why people change direction in their career or why they even choose a career in the first place," Komadina said. "Then at that point, there was a lot of media around that Coldplay concert and the two executives who were caught on the kiss cam. "It made me stop and think - one single mistake or error in judgement by a human, whether it's a relationship error or a decision, can actually derail somebody's entire career." This snowballed into her questioning why she had chosen a career in IT and whether the path had been shaped by her own decisions or by others. This ultimately led her to write her book. Which explores the psychology behind who people were before authority figures labelled them or determined what they were capable of. Being labelled. Reflecting on her own career, Komadina realised that pivotal moves were often influenced by others' confidence in her abilities. While opportunities were closed off when managers or authority figures deemed her not capable. "When people label you, you want to live up to that label, so you tend to lean into," she explained. "What happens is that label - coming from somebody that you respect - you believe it. "Sometimes those labels are positive, and other times those labels are negative. What happens is that you shrink. "When I was what I define as a toxic environment, where I could see changes in leadership, and [they] had negative opinions of myself, my team, or the business unit. The confidence in my team diminished." Those labels and other people's perceptions shape people's identity, confidence and career choices from an early age. "I actually talk about examples of labels given during childhood. As well as the labels you give as a parent," Komadina added. "What happens is, as an adult, you also carry those labels into the workplace." Those issues become particularly relevant during periods of change in the technology channel ecosystem. Komadina believes that MSPs can navigate these changes if they focused on the customers and verticals they want to serve. Then aligning that with their vendor portfolios accordingly. "Some of the work that I'm doing, I can't name the companies, but some of the work that I'm doing under Tech Me Forward [her coaching brand] is with these MSPs. "These customers have grown an enormous portfolio of vendors in their books. What happens is it creates a huge amount of strain on their profit and loss. They've got multiple vendors that they're trying to get certifications for. "They need to hire talent, and real deep technical talent is expensive. That talent is spread so thin because they need to do certifications for maybe 10 to 15 vendors." Komadina's advice to MSPs is to review their portfolio of customers first, which sounds backwards. "You need to think about who the verticals that you want to target first," she pointed out. "What are the customers that Nexifi Group want to add value to and also want to differentiate ourselves as being expert in. "Be very narrow in our value proposition and then work backwards from there. Stop and review your portfolio of vendors and say, "Okay, what are the solutions, and which vendors are going to help support and build the right solutions for these customers that we are targeting?" Profit and scale. Komadina felt that when an opportunity is presented to an MSP, they say yes to it because they have secured a lead and feel compelled to respond with a proposal. The challenges faced by MSPs goes to the wider theme of the technology industry needing to ensure they don't sacrifice deep expertise and institutional knowledge in the pursuit of growth. "I think one of the trends that I've seen, probably more in the last 10 years than my entire career, you've got a lot of pressure from the global executive leadership teams," Komadina observed. "Particularly if you're working in private equity as well. The pressure is different and it's tougher. "They obviously want to grow the business, they want to be profitable, but to do that, they want to scale. "The challenge is that when they scale, the decisions have been made in Silicon Valley and they're making decisions about how much investment they're going to put into Asia Pacific." For a lot of these organisations, they don't understand that Asia Pacific, it's diverse - both culturally, financially, the way governments are runs, the business taxes, and the laws, Komadina said. "Even the people and how we work with customers and partners. It's very diverse... I put up on LinkedIn last week. Australia is not Singapore, and Singapore is not Japan, and Japan is not India...we're so different." Komadina believes the challenge organisations are "not investing enough" in people and are "squeezing the lemon so hard" to get as much as possible out of a small number of resources while expecting big results. "That lack of understanding of how Asia Pacific works means that they don't properly invest. What they should be doing is they should be very picky about which markets they're going to invest in and go really narrow and go deep. "Rather than peanut butter spreading, headcount and resources, and spreading a lot of talent so thin that people burn out, become unhappy, and really, I guess undervalued." Don't miss a thing From its editors straight to your inbox. Get started by entering your email address below. Community Editor

Bloomberg
Sep 24th, 2026
Darktrace CEO: AI agents pose new 'insider threat' to companies

Darktrace CEO Ed Jennings warns that AI agents represent a new form of insider threat as organisations rapidly deploy autonomous systems with access to sensitive data and infrastructure. The cybersecurity firm is launching new tools to track shadow AI, agent identities and behaviour. Jennings says cybersecurity is struggling to keep pace with AI adoption. The concern centres on agents acting beyond their intended roles. He suggests behavioural monitoring could enable companies to safely harness AI's benefits whilst managing associated risks. The development highlights growing security challenges as businesses integrate autonomous AI systems into their operations without adequate oversight frameworks.