Club Lounge Supervisor

Club Lounge Supervisor – Front Office

As our Club Lounge Supervisor, you will oversee the day-to-day operation of the Club Lounge, ensuring a seamless and personalized experience for eligible guests and IHG One Rewards members.

You’ll lead and support Club Lounge colleagues, build meaningful guest relationships, anticipate individual needs, and coordinate closely with Front Office, Food & Beverage, Housekeeping, and other hotel teams to deliver a consistently high standard of service.

Your day to day

• Supervise daily Club Lounge operations and ensure a welcoming, comfortable, and well-presented environment.
• Lead, guide, and support Club Lounge colleagues throughout the shift.
• Personally welcome guests, recognize returning guests and IHG One Rewards members, and provide personalized assistance throughout their stay.
• Assist with guest check-in and check-out, room inquiries, special requests, and other Front Office services provided within the lounge.
• Ensure eligible guests are properly recognized and receive the appropriate Club Lounge services and benefits.
• Build strong guest relationships, anticipate preferences, and create memorable experiences.
• Handle guest feedback and concerns professionally and provide appropriate service recovery when required.
• Coordinate with Front Office, Reservations, Housekeeping, Food & Beverage, Culinary, and other departments regarding guest requirements.
• Oversee breakfast, afternoon refreshments, evening cocktails, and other Club Lounge service periods in coordination with Food & Beverage.
• Monitor lounge presentation, food and beverage displays, cleanliness, equipment, and operating supplies.
• Conduct shift briefings and communicate VIP arrivals, guest preferences, special requests, and operational updates.
• Support colleague training, coaching, and development to maintain consistent service standards.
• Maintain accurate operational records, guest information, shift handovers, and required reports.
• Ensure Club Lounge operations are delivered in accordance with hotel procedures and IHG brand standards.

What we need from you

• Bachelor’s degree or college-level qualification in Hospitality Management, Tourism, Hotel and Restaurant Management, or a related field is preferred.
• At least 2–3 years of Front Office, Club Lounge, Guest Relations, or luxury/upscale hospitality experience.
• Previous supervisory or team-lead experience is preferred.
• Strong Front Office and guest relations knowledge with a passion for personalized service.
• Experience using a hotel Property Management System (PMS); familiarity with IHG systems is an advantage.
• Excellent communication and interpersonal skills with a confident and professional presence.
• Strong leadership skills with the ability to coach, motivate, and support colleagues.
• Ability to anticipate guest needs and handle concerns with discretion, empathy, and professionalism.
• Good knowledge of Food & Beverage service is an advantage.
• Strong attention to detail, organization, and ability to manage multiple priorities.
• Flexibility to work rotating shifts, weekends, evenings, and public holidays.