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Rentokil

Global pest control and hygiene services

Field Operations Executive

Business OperationsConfirmed live in the last 24 hours
Full-timeBhopal, Madhya Pradesh, IndiaIn-person

About the Job

Requirements

  • A minimum Bachelor of Science degree in Chemistry, Zoology, or Agriculture is required.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent tools, is required.
  • Ability to become proficient with internal company systems, including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.
  • Fluency in spoken and written English and the local language is essential.
  • Technical knowledge of pests, service processes, pesticides, and equipment is required.
  • Knowledge of food safety standards is required.
  • Interpersonal, organizing, analytical, problem-solving, and effective internal and external communication skills are required.

Responsibilities

  • Manage the assigned service area and a team of at least 15 technicians to achieve service and productivity targets while ensuring quality and timely execution.
  • Maintain technicians’ skills in line with the company’s technical training structure.
  • Follow company safety, health, and environment rules and policies; implement and monitor safety risk assessments, personal protective equipment, and related reporting; coordinate safety for assigned service areas and technicians; maintain and issue safety equipment and supplies, including first aid boxes, fire extinguishers, and personal protective equipment.
  • Execute daily service operations with assigned technicians and supervise service delivery according to company standard operating procedures.
  • Ensure technicians complete treatments competently within the allotted time on site through route riding and on-the-job training.
  • Conduct two technician performance assessments per assigned technician and two development programs per year; coach and train technicians to improve service quality.
  • Communicate special service instructions to technicians and liaise with sales colleagues as needed.
  • Conduct pest management audits at customer sites according to schedule and complete audit non-conformities; follow up and implement corrective and preventive actions at customer sites.
  • Implement standard operating procedures and compliance requirements on site, close internal and external audit non-conformities, and send completed service dockets for invoicing on time.
  • Handle customer complaints in the assigned service areas within 24 hours, resolve them promptly and according to customer convenience, and update root causes in iCABS to ensure proper ticket closure.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Conduct daily 10-minute stand-up meetings and monthly operations meetings.
  • Use Service Track Pest and analyze visit extraction notes for high-infestation service visits daily, taking appropriate action.
  • Use internal company systems and support digital initiatives.
  • Maintain material consumption and overtime hours at agreed target levels for the service area and technicians.
  • Approve conveyance amounts for assigned technicians.
  • Monitor and report input costs at major sites to the Assistant Branch Manager or Branch Manager against agreed gross margins, and discuss plans to bring costs within limits.
  • Conduct trials, report findings according to guidelines, and implement new service lines according to standard operating procedures.
  • For residential and small-account branches, complete at least 18 customer visits per week, including complaint visits; for specific site-based roles, retain customers and ensure scheduled services are completed efficiently and effectively.
  • Help manage branch inventory by coordinating stock levels, forecasting, indenting, and receipt of materials as assigned by the Branch Manager.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial-relations issues and report them to the Assistant Branch Manager or Branch Manager daily.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, unnecessary night-service recommendations, and covered-area mismatches.
  • Conduct service quality audits, service quality surveys, periodic audits, and external manager audits during customer visits.
  • Visit customers with technicians or independently as assigned in the service area.
  • Address issues highlighted in customer voice count reports, seeking help from the Branch Manager as needed.
  • Achieve targets for service, technician productivity, time on site, material consumption, complaint management, technician performance assessments and service quality audits, customer visits, absenteeism and overtime, service-lead submissions and conversions, and technician and customer retention.
  • Provide hands-on on-the-job training to technicians and supervisors and use U+ for training activities.
  • Arrange and support pest awareness programs for customers with Assistant Branch Managers, Branch Managers, and District Managers, and conduct programs for shop-floor staff.
  • Ensure safety in operations and at customer sites.

Desired Qualifications

  • Prior experience in pest management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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