Guest Service Associate Front Office

Job Description

As a Guest Service Associate- Front office you will be Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints. You are required to Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.

Key Responsibilities:

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

**Required Skills & Competencies**

• Excellent multi-tasking and time management abilities
• Strong problem-solving and decision-making skills
• Outstanding interpersonal and communication skills
• Demonstrated service orientation with a genuine commitment to guest satisfaction
• Proficiency with hotel management systems and Microsoft Office applications
• Cash handling experience and accuracy with financial transactions
• Ability to remain calm and professional in high-pressure situations
• Flexibility and adaptability to changing priorities and shift schedules
• High level of reliability, punctuality, and initiative
• Strong organizational and attention-to-detail capabilities

**Experience**

• Relevant experience in hospitality, front office operations, or guest-facing roles (preferred)
• Experience with hotel management software or property management systems (preferred)

**Education & Certifications**

• Relevant diploma or degree in Hotel Management, Hospitality Management, or related field (preferred)
• High school diploma or equivalent (required)

**Language Proficiency**

• Fluent in English (required)
• Proficiency in local languages or Hindi (preferred)

**Personal Attributes**

• Empathetic and inclusive approach to working with diverse guests and team members
• Proactive mindset with a goal-oriented approach to service delivery
• Resilient and adaptable to operational changes
• Transparent and honest in all professional interactions

Additional Information