Full-Time
Security Customer Success Engineer
Scse
Wrike
1,001-5,000 employees
Cloud-based project management and collaboration platform
No salary listed
Remote in France
Remote
 Customer Experience & Support (1) |
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 Sales & Solution Engineering |
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- 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
- Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
- Experience handling customer objections and guiding security-related discussions in a business-focused way
- Solid understanding of cloud security principles
- Knowledge of data privacy regulations such as GDPR and CCPA
- Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
- Ability to manage multiple priorities effectively in a fast-paced environment
- Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
- English spoken and written skills - advanced level
- Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
- Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
- Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
- Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
- Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
- Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
- Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
- Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
- Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
- Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
- Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions
- Experience with RFP automation platforms such as Loopio or Responsive
- Familiarity with the Collaborative Work Management space
- Deeper experience in customer-facing security roles within SaaS organizations
- Strong consultative approach with the ability to position security as a business enabler
- Proactive mindset with a focus on continuous improvement and cross-functional collaboration
Wrike is a cloud-based work management and collaboration platform that helps teams plan, track, and automate work. It offers project management tools such as customizable dashboards, Gantt charts, and Kanban boards to visualize work, plus real-time collaboration features like live editing, file sharing, and integrated communication to support teamwork. It serves a broad range of customers from small teams to large enterprises, with a subscription-based pricing model that scales across tiers to fit different needs. Unlike simpler task apps, Wrike combines project planning, workflow automation, and team collaboration in one platform, aiming to streamline processes and boost productivity across organizations.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$2.3B
Headquarters
San Diego, California
Founded
2006
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Simplify's Take
What believers are saying
- AI Agents save employees up to 10 hours weekly, with Varsity Yearbook replacing 30 rules with one agent.
- Acquiring Klaxoon enhances visual collaboration tools, strengthening enterprise work management and team alignment capabilities.
- Wrike serves Walmart and Sony Pictures as a central EPPM platform, enabling cross-project task visibility without duplication.
What critics are saying
- ClickUp's $7/month all-in platform with AI erodes Wrike's mid-market value, risking 50–70% customer loss in 6–12 months.
- monday.com's superior UX and native workload visualization displaces Wrike for usability-focused teams, with 45–60% displacement risk in 6–12 months.
- Klaxoon integration debt may cause churn if visual workflows fail to mesh with AI Agents, risking 25–40% loss in 6–12 months.
What makes Wrike unique
- Wrike launched Strategic Portfolio Management powered by ShibumiR on July 14, 2026, bridging strategy and execution.
- Wrike AI Agents execute complex tasks autonomously with 23% of all AI traffic and 53% account penetration.
- Wrike MCP Server integrates with OpenAI GPT Store via OAuth 2.0, connecting AI to 500 billion data points.
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Benefits
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Health Insurance
Life Insurance
Paid Parental Leave
Phone/Internet Stipend
Growth & Insights and Company News
6 month growth
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↑ 0%Wrike now offers a Strategic Portfolio Management solution to bridge strategy and execution, enabling organizations to plan and deliver true transformation. July 14, 2026 This new offering gives leaders real-time visibility, from boardroom decision to ground-level delivery, so every strategic investment can be tracked to a measurable outcome. SAN DIEGO, Calif., July 14, 2026 - Wrike, the trusted work delivery platform for people and AI, today announced the launch of its new Strategic Portfolio Management (SPM) solution. Wrike SPM powered by ShibumiR provides organizations with an anchor point between high-level strategic planning and real-time operational execution. This gives executives the visibility they need to lead with clarity and confidence and deliver the business transformation their organizations demand. Today's macroeconomic environment requires Project Management Offices (PMOs) to shift their approach to outcome-driven portfolio management. Most enterprise organizations are not ready. Strategic plans live in one system, and the work that is supposed to deliver them happens somewhere else entirely. The result is what Wrike calls the "Fog of Business," which involves executives making portfolio decisions against data that is days, weeks, or months out of date, PMOs burning hours on manual reconciliation, and no reliable way to know whether strategic investments are actually moving the needle. Wrike's new offering positions the company at the forefront of this market evolution, delivering a fully mature, enterprise-ready solution out of the box. "The pressure to transform is real, but transformation fails when strategy and execution live in two different worlds," says Alexey Korotich, Chief Product Officer at Wrike. "Wrike SPM doesn't just eliminate the 'Fog of Business.' It transforms how organizations work entirely, replacing manual reconciliation, stale reporting, and disconnected systems with a live connection between strategy and execution. Leaders can make faster decisions, direct resources toward what actually matters, and know with confidence whether their investments are delivering measurable outcomes." Wrike SPM covers the complete transformation journey, from strategic planning to operational execution, closing the gap between where organizations want to go and how they actually get there. In doing so, it addresses the most pressing challenges facing modern enterprises: * Connected Planning: Eliminate the disconnect between high-level business goals and daily execution by unifying financial targets and tactical work in a single platform, powered by the real-time data teams work from every day. * Dynamic Scenario Modeling: Empower leaders to compare different scenarios before they commit. Give clarity into what happens if they move forward now, delay another initiative, or reallocate capacity to make room, all without disrupting ongoing workflows. * Automated Value Realization: Reduce manual PMO overhead with automated data collection and forecasting that translates daily progress into strategic business insights. "Shibumi's SPM capabilities and board-level strategic expertise, combined with Wrike's industry-leading work delivery platform and project execution capabilities, deliver a best-in-class, end-to-end strategy execution solution," says Bob Nahmias, CEO of Shibumi. Early access to Wrike SPM has already generated strong interest among Wrike's enterprise customer base. By delivering live strategic portfolio views without the friction of syncing data between systems, it allows teams to effortlessly model scenarios and make trade-off decisions to execute on the important work that drives their transformation goals. To learn more about Wrike SPM, including how this offering scales to PMO maturity, please visit: https://www.wrike.com/spm-strategy-to-execution. About Wrike. Wrike is an intelligent work management platform where anyone can build, connect, automate, and scale workflows so work flows without limits. With unmatched intelligence, versatility, flexibility, scalability, and security, Wrike breaks down the barriers that hinder modern work and creates new pathways to success. More than 20,000 customers do the best work of their lives on Wrike. Find out how work flows at www.wrike.com.
Wrike to set A new standard for AI accountability at Springboard 2026. Wrike, a trusted platform for complex work, delivered by humans and agents, will host Wrike Springboard 2026, a virtual event showcasing the company's latest product innovations and AI capabilities and the philosophy behind them. The event will feature executive keynotes, product demonstrations, and real-world AI Agent showcases from Wrike customers who are already realizing measurable efficiency gains on the platform today. "We're at a pivotal moment in how teams work, and the organizations that will come out ahead aren't necessarily those unleashing unlimited agent workforces," said Royston. "They're the ones who have a trusted partner helping them deliver with confidence. This event underscores our commitment to ongoing, meaningful innovation and to ensuring customers have the tools, resources, and confidence to deliver without doubt."
Wrike launches AI Agents for autonomous workflow intelligence. Wrike, the intelligent work management platform, has officially taken AI beyond simple chat-based assistance and embedded it directly into everyday workflows with the general availability of Wrike AI Agents. After generating strong anticipation during its preview at Wrike Collaborate 2025, the company is now delivering what it calls agentic collaborative work management where AI doesn't just provide recommendations but actively executes complex tasks alongside human teams in a secure and governed environment. Notably, Wrike customers have already embraced this shift. During the preview phase alone, the platform saw a staggering 4,900% surge in active AI users, highlighting how quickly organizations are adopting autonomous digital workers. As a result, many businesses are experiencing immediate productivity gains, with some reporting savings of up to 10 hours per week per employee. "Last year, we promised the future of human-to-AI collaboration," said Thomas Scott, CEO of Wrike. "Today, we are delivering the reality. The market is fatigued by AI tools that look impressive in demos but fail to function inside complex enterprise environments. We've moved beyond the hype. Our customers aren't just 'chatting' with AI. They are deploying digital team members that understand their business context, adhere to their governance, and do the heavy lifting so their teams can focus on innovation." Rapid adoption signals a new era of work. Importantly, Wrike AI Agents are already making a measurable impact. Agents now account for 23% of all AI traffic, showing they are taking the lead in daily operations. Furthermore, AI penetration in enabled accounts has grown from just 1% to 53%, proving that AI is quickly becoming standard across entire teams. In addition, January 2026 marked a major milestone, as AI actions during that month nearly matched all actions recorded throughout 2025. This explosive growth demonstrates how fast agentic work management is accelerating. From early feedback to real business value. Before today's general release, Wrike partnered closely with enterprise customers to ensure its AI Agents solve real-world challenges rather than theoretical problems. Feedback from early adopters directly influenced new capabilities such as Multi-Actions, which allow a single agent to execute multiple steps, and Agent Chaining, enabling sequential workflows across multiple agents. Beyond the three built-in agents Risk Status Reporter, Triaging, and Intake customers can now create custom digital workers using the Wrike Agent Builder. Customers already seeing results. Leading organizations in design, healthcare, and manufacturing are already benefiting. Varsity Yearbook streamlined routing processes dramatically. "I single-handedly manage a massive Wrike environment... With Wrike AI Agents, I replaced that entire list with one intelligent agent," said Ali Moses, Process Improvement Administrator at Varsity Yearbook. Similarly, the College of American Pathologists simplified innovation intake. "With Wrike AI Agents, our intake form is essentially one required free-text field... The tedious work is offloaded to the agents; the human work is in the judgment," said Nathan Jones, Senior Director at the College of American Pathologists. Bioworld International also improved workflow consistency. "With Wrike AI Agents... it cleans up the task workspace and handles the small, mundane tasks," said Maria Phillips, Designer at Bioworld. "We believe the people closest to the work are best equipped to optimize it," said Alexey Korotich, CPO at Wrike. Built for enterprise trust. Finally, Wrike emphasizes security and transparency. Only space admins can deploy agents, and customers can view the reasoning behind every AI-driven action, eliminating black-box concerns and building trust for enterprise adoption.
Wrike, a work management platform, has launched Wrike AI Agents, moving beyond conversational AI to autonomous workflow execution. The company reported a 4,900% surge in active AI users during the preview phase, with customers saving up to 10 hours per week per employee. The platform now features agents that execute complex workflows autonomously. AI actions in January 2026 nearly equalled all of 2025, whilst AI penetration in enabled accounts grew from 1% to 53%. Agents now represent 23% of all AI traffic. Early adopters include Varsity Yearbook, which replaced 30 automation rules with a single agent, and the College of American Pathologists, which streamlined its innovation intake process. Wrike AI Agents are available for Business, Pinnacle and Apex plan customers, with enterprise-grade security controls ensuring only space admins can deploy agents.
Wrike, the intelligent work management platform, today announced a series of new AI-powered features and enterprise platform enhancements at its annual Collaborate 2025 user conference.