Davies North America

Global insurance professional services and tech

Team Leader - Employers' Liability/Public Liability

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeLiverpool, UKNo salary listedHybrid

About the Job

Requirements

Technical competence in Employers' Liability/Public Liability claims and litigation is essential.
Knowledge of recent changes in court processes.
Knowledge of Solicitors Regulation Authority (SRA) and International Organization for Standardization (ISO) guidelines.
Good client care skills and evidence of working to client guidelines.
Ability to plan, prioritize, and focus on achieving targets and objectives.
Ability to anticipate problems and identify solutions.
Ability to influence others.
Ability to remain calm under pressure.
Ability to take constructive feedback and set personal goals for continuous improvement.
Ability to remain fair and objective at all times.

Responsibilities

Manage a team of file-handling and support staff to deliver results, while mentoring and developing team members to achieve targets and objectives.
Develop all handlers to achieve financial authorities within agreed timescales.
Manage individual and team performance against key performance indicators and service-level agreements, and formulate improvement plans where needed.
Complete supervision in line with each individual's competency matrix, provide timely coaching, identify training needs, support individual development, and maintain accurate development records.
Assist the Business Unit Director with key client auditing activity as required and complete it within agreed deadlines.
Manage individuals on performance improvement plans where performance issues arise.
Provide continual feedback on development areas to the Business Unit Director, with recommendations for improvement.
Monitor the caseload and workload of agreed team members, including allocation of files and tasks.
Create an environment where team members feel motivated and promote a team-working culture.
Drive continuous improvement within the team, including conducting audits as required by administrative policies and procedures, giving feedback to team members, and drafting and implementing improvement plans.
Monitor and manage financial processes, including client accounts, office accounts, and work in progress, to ensure actions comply with SRA guidelines and timescales.
Manage team members according to firm policies and ensure human resources procedures are followed, including appraisals, discipline, and grievances.
Check incoming and outgoing post as required by administrative policies and procedures.
Prepare for and conduct team and one-to-one meetings, including disseminating information from the Business Unit Director or departmental meetings.
Ensure compliance with the SRA Code of Conduct 2011.

Located in our Liverpool office the Team Leader will manage a team of file handling and support staff in delivering market leading results for ensure while mentoring and developing team members to reach their full potential and achieve targets and objectives

Responsibility to develop all handlers to achieve a financial authorities within agreed timescales
Managing individual and team performance against KPIs and SLAs, formulating plans where improvements needed
Completing supervision in line with each individual’s competency matrix, providing timely coaching and identifying training needs to aid individual development, and maintaining accurate development records
Assist the BUD with key client auditing activity as required, completing in line with agreed deadlines
Manage individuals on performance improvement plans where there are performance issues
Provide continual feedback on development areas to the BUD with recommendation for improvement.
Monitoring the caseload/workload of agreed team members including allocation of files and tasks.
Providing an environment where team members feel motivated and promoting a team working culture
Driving continuous improvement within the team, including conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans
Monitoring and managing financial processes (including client account, office account and WiP) to ensure actions taken in line with SRA guidelines and timescales)
Managing team members according to the firms policies and ensuring that HR procedures are followed such as appraisals, discipline and grievances
Checking incoming and outgoing post as required by administrative policies and procedures
Preparing for and conducting Team and 1 to 1 meetings, including disseminating information from the BUD or Departmental Meetings.
To ensure compliance with the SRA Code of Conduct 2011

Technically competent in EL/PL claims and litigation is essential.
Ability to nurture and encourage team members to give of their best
Knowledge of recent changes in Court processes
Knowledge of SRA and ISO guidelines
Excellent communication and interpersonal skills across all levels.
Ability to plan, prioritise and focus on achieving targets and objectives
Positive, confident and enthusiastic
Good client care skills and evidence of working to client guidelines
Ability to win the trust and confidence of others
Ability to anticipate problems and identify solutions
Driven to achieve goals
Excellent listening and verbal communication skills
Ability to influence others
Ability to remain calm under pressure
Ability to take constructive feedback and set personal goals for continuous improvement
Ability to remain fair and objective at all times

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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