Full-Time

Installation Technician 3

Cornell University

Cornell University

Research university in Ithaca, NY

Compensation Overview

$28.02 - $32.56/hr

No H1B Sponsorship

Ithaca, NY, USA

In Person

Associate's

Category
IT & Security (1)
Required Skills
Computer Networking
Customer Service

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Requirements
  • An associate degree and 2–4 years of relevant experience, or an equivalent combination of education and experience.
  • Experience installing and supporting wired, wireless, and voice network equipment.
  • Experience working with copper and fiber-optic infrastructure, including splicing and termination.
  • Working knowledge of networking, telecommunications, and structured cabling standards.
  • Ability to implement engineering designs and technical specifications independently.
  • Working knowledge of industry standards such as TIA/EIA 568-B and single-mode fiber-optic cabling.
  • Ability to read and comprehend engineering documents and implement designs to specification in the field.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to manage multiple priorities with minimal supervision.
  • Ability to obtain and convey technical information to people with varying levels of knowledge and responsibility.
  • A valid New York State driver's license must be possessed and maintained; out-of-state employees must obtain and show proof of a New York State license within 30 days of starting employment.
  • Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
Responsibilities
  • Receive, prioritize, and complete service orders for network and telecommunications installations, repairs, moves, adds, and changes.
  • Independently prepare, configure, install, and provision switches, wireless access points, phones, emergency communications devices, and uninterruptible power supply systems.
  • Troubleshoot wired, wireless, and voice network issues and partner with engineering teams to resolve more complex problems.
  • Pull, terminate, splice, test, and certify copper and fiber-optic cabling infrastructure.
  • Deploy network infrastructure supporting construction projects, building renovations, network modernization efforts, and equipment refresh initiatives.
  • Coordinate directly with customers, local information technology support teams, contractors, and technical staff.
  • Maintain accurate network documentation and cable management records.
  • Assist in onboarding and training newer technicians.
  • Recommend process improvements and share technical expertise with the team.
  • Participate in a rotating 24/7 on-call schedule throughout the year following the three-month onboarding and training period.
Desired Qualifications
  • Experience working in higher education or R1 research universities.
  • Experience with Aruba Networks wireless and wired switching platforms.
  • Familiarity with Pinnacle, PCR360, or similar cable management systems.
  • Familiarity with Team Dynamix or similar ticket-tracking systems.

Cornell University is a privately endowed research university and New York's federal land-grant institution, based in Ithaca, New York, with education, research, and public-engagement programs.

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