Siloam Hospitals Group

Private hospital network and healthcare provider

Front Office Staff

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeDenpasar, Denpasar City, Bali, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum S1 degree in any field is required.
At least one year of work experience in customer service or registration is required.
Must be able to communicate in English in both directions.
Must have strong customer-service orientation.
Must present a neat, attractive, and professional appearance.
Must have good command of Microsoft Office, including Word, Excel, and PowerPoint.
Must be willing to work shifts and be assigned to a unit in the Bali area.

Responsibilities

Process patient registrations quickly, courteously, and accurately.
Handle payments according to procedures and ensure transaction accuracy.
Provide clear and complete information to patients, families, and visitors about clinic services.
Maintain the confidentiality of patient data and ensure administrative work meets standards.
Provide excellent service to ensure the satisfaction of patients, families, and visitors.
Ensure all front-office services comply with the clinic's operational standards.

Desired Qualifications

English language ability is especially preferred.

Uraian Pekerjaan

Melayani proses registrasi pasien dengan cepat, ramah, dan akurat.
Menangani proses pembayaran sesuai dengan prosedur dan memastikan keakuratan transaksi.
Memberikan informasi yang jelas dan lengkap kepada pasien, keluarga, dan pengunjung terkait layanan klinik.
Menjaga kerahasiaan data pasien dan memastikan administrasi dilakukan sesuai standar.
Menyediakan pelayanan prima untuk memastikan kepuasan pasien, keluarga, dan pengunjung.
Memastikan semua layanan front office sesuai dengan standar operasional klinik.

Kualifikasi

Minimal S1 semua jurusan
Pengalaman kerja min. 1 tahun bagian Customer Service / Registrasi
Dapat berkomunikasi dalam bahasa Inggris secara dua arah
Memiliki orientasi pelayanan pelanggan yang tinggi
Berpenampilan rapi, menarik, dan profesional
Menguasai Microsoft Office (Word, Excel, PowerPoint) dengan baik
Bersedia bekerja dengan sistem shift dan ditempatkan di unit Bali area

Informasi Tambahan

Kemampuan berbahasa - khususnya Bahasa Inggris diutamakan

[HATI-HATI PADA PENIPUAN]

Siloam Hospitals Group kembali mengingatkan untuk tetap berwaspada pada modus penipuan yang mengatasnamakan Siloam!
Siloam tidak pernah memungut biaya apapun maupun bekerjasama dengan agen perjalanan dalam proses rekrutmen.

About the Company

Siloam Hospitals Group

Private hospital network and healthcare provider

Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Tangerang, Indonesia
Founded: 1996

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