GBM

Online auction platform with bidder incentives

Datacenter Operator

IT OperationsConfirmed live in the last 24 hours

Full-timeEl SalvadorNo salary listedIn-person

About the Job

Requirements

At least six months of experience in support, monitoring, or IT infrastructure operations; experience in Data Center, NOC, or technical support environments is preferred.
Experience attending incidents, providing on-site support, performing maintenance, and executing technical procedures.
A technical diploma in Electronics, or a diploma or fourth-/fifth-year university study in Electronics, Systems, or a related career.
Technical knowledge of servers, networks, operating systems, and Data Center facilities, including UPS systems, generators, and climate control.
Ability to follow procedures, document activities, respond to alerts, and escalate issues.
Technical English.
A valid driver's license and personal transportation.
Availability for mandatory 24/7 rotating shifts, including nights, weekends, holidays, overtime, and maintenance windows as operationally needed.

Responsibilities

Monitor Data Center IT infrastructure and facilities; conduct operational rounds, identify alarms or anomalies, document them, and escalate as appropriate.
Handle first-level requests and incidents, and accompany clients, engineers, and vendors during scheduled activities within the Data Center.
Manage and document Data Center access, visits, incidents, and activities, maintaining logs and evidence in accordance with operational and security procedures.

Desired Qualifications

Knowledge of monitoring tools and ticket management.
Knowledge of ITIL and information security.

Descripción:

Operar y monitorear la infraestructura del Data Center, realizando rondas, atención de alertas, soporte de primer nivel, control de accesos y escalamiento de incidentes, cumpliendo los procedimientos establecidos

Responsabilidades:

Monitorear la infraestructura TI y facilities del Data Center, realizar rondas operativas, identificar alarmas o anomalías, documentarlas y efectuar el escalamiento correspondiente.
Atender solicitudes e incidentes de primer nivel y brindar acompañamiento a clientes, ingenieros y proveedores durante actividades programadas dentro del DataCenter.
Gestionar y documentar accesos, visitas, incidentes y actividades del Data Center, manteniendo bitácoras y evidencias conforme a los procedimientos operativos y de seguridad.

Requisitos:

Experiencia: 6 meses a un tres años de experiencia en soporte, monitoreo u operación de infraestructura de TI, preferiblemente en ambientes de Data Center, NOC o áreas de soporte técnico.
Atención de incidentes, soporte en sitio, mantenimientos y ejecución de procedimientos técnicos.
Formación: Técnico Medio en Electrónica o a fines, o Diplomado o cuarto/quinto año universitario de carrera en Electrónica, Sistemas, o carrera a fin.
Conocimientos técnicos: servidores, redes, sistemas operativos y facilities de Data Center: UPS, generadores y climatización. Deseable conocimiento de herramientas de monitoreo, gestión de tickets
Capacidad de seguir procedimientos, documentar actividades, atender alertas y realizar escalamientos.
Conocimientos deseables: ITIL y seguridad de la información.
Idioma: Ingles técnico
Habilidades: Comunicación asertiva, trabajo en equipo y orientación al detalle.Proactividad habilidades para seguimiento y apego a las normas o procesos.
Otros requisitos: Transporte propio con licencia de conducir vigente.
Disponibilidad para horario rotativo 24/7 (Obligatorio) Turnos nocturnos, finde semana, feriados, horas extra y ventanas de mantenimiento según la necesidad operativa

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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