Risk and Compliance Associate Manager
No salary listed
Expert
Bachelor's
Gurugram, Haryana, India
In Person
Risk & ComplianceInternal Audit & Controls
About the job
Requirements
- Strong understanding of operations governance, delivery metrics, and performance management.
- Ability to audit and interpret volume, capacity, average handling time, utilization, and service-level agreement metrics.
- Working knowledge of quality frameworks, including sampling, scoring, calibration, critical-to-quality measures, and root-cause analysis.
- Familiarity with controls and compliance concepts, including control plans, Sarbanes-Oxley and control design principles mapping basics, and evidence.
- Expertise in documentation governance, including standard operating procedure and document/training procedure version control, approvals, and repository discipline.
- Advanced Excel or Sheets skills, including pivoting and reconciliation.
- Strong documentation and reporting skills for audit-ready writing.
- Comfort with dashboards, trackers, and operational tools such as DMS, ACF, or SQF platforms.
- High attention to detail and the ability to apply skepticism diplomatically.
- Stakeholder management across delivery and client interfaces.
- Ability to challenge non-compliance objectively and drive closure.
- 5–12 years of experience in Operations, Business Transformations, Operations Excellence, Delivery Governance, Process Audit, Risk & Controls, or Quality Assurance in BPO, Shared Services, or Global Business Services.
Responsibilities
- Conduct scheduled and ad-hoc audits across delivery teams using defined checklists aligned to the five practices.
- Validate artefacts, including RAID logs, minutes of meetings, trackers, reports, and control evidence, for completeness, accuracy, and timeliness.
- Test data integrity across reports on volume, service-level agreements, quality, utilization, and average handling time, and identify inconsistencies.
- Interview stakeholders, including agents, team leads, service delivery leads, delivery leads, and subject matter experts, to validate process adherence against documentation.
- Document audit observations with objective evidence, the impacted process, severity or criticality, and risk description.
- Create actionable corrective and preventive action plans with owners, timelines, and expected outcomes.
- Track actions to completion and validate sustained compliance through re-audits.
- Provide trend insights on recurring gaps, systemic root causes, and best practices, and contribute to governance reviews.
- Recommend improvements to governance cadence, tracker standardization, quality checkpoints, training-readiness controls, and controls automation.
- Partner with delivery leadership to design standard templates, dashboards, and escalation routines.
- Drive preventive actions using root-cause analysis or failure mode and effects analysis where needed, ensuring linkage to controls and operational decisions.
- Audit and manage the effective implementation and delivery of functional processes within operations to mitigate risk, including policies on anticorruption, business continuity management, information security, P104, records management, and contractor controls.
- Establish processes to audit and validate current control effectiveness and drive improvements where required.
Desired Qualifications
- Power BI experience.
- Exposure to service-delivery environments with service-level-agreement or key-performance-indicator-based operations.
- Certifications such as Lean Six Sigma Green Belt, ISO or quality, internal auditor, risk or controls, or equivalent.
About the company
Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dublin, Ireland
Founded
1989
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Simplify's Take
What believers are saying
- Business demand grew: October 2026 results showed $74.2 billion annual revenue, up 5% in local currency.
- Eligible US employees buy discounted stock: Accenture's purchase plan sells shares at 15% below market price.
- Client relationships run deep: Accenture has worked with 195 of its top 200 customers for more than ten years.
What critics are saying
- Bookings are not guaranteed revenue: most Accenture contracts let clients cancel quickly with little or no penalty.
- Promotions require AI adoption: Accenture's CEO said in March 2026 that employees must use its tools effectively.
- Federal hiring practices proved costly: Accenture settled discrimination allegations for $25 million in September 2026, without a liability finding.
What makes Accenture unique
- Its AI platform switches models: AI Refinery selects among prebuilt models according to cost, performance and other requirements.
- Accenture owns specialist Microsoft expertise: it cofounded the Microsoft-focused Avanade consultancy with the software maker.
- Consulting includes creative agencies: Accenture Song owns businesses spanning advertising, digital product design and customer engagement.
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Benefits
- Health Insurance
- Professional Development Budget
- 401(k) Retirement Plan
- 401(k) Company Match