Team Manager - Online Casino Gaming Studio

Job Description

Key Responsibilities

• Lead by example and serve as the first point of contact for your team
• Coach and develop subordinates through one-to-ones, feedback, and performance management
• Manage scheduling to ensure adequate headcount coverage for all operating tables
• Conduct training sessions and ensure correct skills development during BPA sessions
• Communicate all news, updates, and procedural changes to the team in a timely manner
• Participate in recruitment, training, and development of team members
• Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans
• Organize and lead team and individual meetings
• Report to Senior Team Manager regarding team needs, changes, and staffing issues
• Maintain Team Managers Manual and other online resources
• Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk
• When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules, and participate in table promotions and media campaigns
• Complete incident reports and assist employees with documentation as needed
• Ensure all procedural, legal, and disciplinary standards are followed and enforced
• Report any non-compliance with company standards, procedures, or legal requirements
• Work flexible shifts and hours as assigned
• Obtain First Aid Level 1 certification (company sponsored)

Qualifications

Essential Qualifications

• Fluent English language proficiency with strong written and oral communication skills
• Proficiency with Microsoft Office and computer systems
• Knowledge of casino gaming operations and procedures
• First Aid Level 1 certification (or willingness to obtain)

Preferred Qualifications

• Previous managerial experience in hospitality, gaming, or related customer-facing industries
• Fluency in additional languages (Korean, Japanese, Mandarin, or Vietnamese)
• Experience working in a live gaming or broadcast environment

Additional Information

This position is an excellent opportunity to join the fast-growing Evolution team. We Offer:

• Annual salary range: 55k-60k/year
• Paid Time Off - 3 Weeks Vacation; 2 EVO Days; 8 Sick Days
• Paid Holidays
• Medical, Dental & Vision Insurance Plans (individual & family coverage)
• Life and AD&D Insurance
• RRSP/TFSA Match Program
• Transit Allowance
• Sports Allowance
• Employee Discount Program

Compensation: 55000 to 60000 (CAD) (YEARLY)