General Assistant

Job Summary:

The General Assistant supports the Nationally Recognized Testing Laboratory (NRTL) team by handling non-technical, administrative, and documentation work that enables NRTL staff to focus on technical activities. This role serves as a direct point of contact for clients, prepares cost estimates and proposals, maintains organized project records, and provides day-to-day support across project planning, execution, and billing. This position works closely with the technical team, cross-functional peers, and executive leadership to ensure smooth NRTL operations

Supervisory Responsibilities:

· None.

Duties/Responsibilities:

Customer Communication and Support

· Serve as a primary point of contact for clients, responding to inquiries by phone and email in a professional and timely manner.

· Route customer questions to the appropriate NRTL team members and follow up to ensure resolution.

· Maintain positive client relationships through clear, courteous communication.

Estimating and Proposals

· Prepare cost estimates and proposals for NRTL project-related work.

· Interpret simple electrical drawings and specifications to inform estimating and proposal accuracy.

· Coordinate with technical staff to gather scope and pricing inputs for proposals.

· Format and finalize proposal documents for review and delivery to clients.

Documentation and Records Management

· Prepare project folders and organize supporting documentation for NRTL projects.

· Support report writing, formatting, and revision as directed by technical staff.

· Maintain accurate, up-to-date records of estimates, proposals, and related project documentation.

· Ensure files are organized and accessible for the NRTL team, auditors, and internal reviews.

Project Support

· Support NRTL project planning and execution through administrative coordination.

· Assist with scheduling, meeting coordination, and internal communications for project teams.

· Track project-related tasks and deadlines to keep work on schedule.

Accounting and Billing Support

· Support billing follow-up for completed NRTL projects.

· Assist with tracking invoicing, payment status, and coordinating with the accounting team on NRTL-related items.

· Help resolve billing questions with clients when needed.

Additional responsibilities and tasks as required to support the organization’s goals and adapt to evolving business needs.

Attributes/Abilities:

· Must have a satisfactory background check.

· Strong verbal and written communication skills with a professional customer service demeanor.

· Solid typing speed and accuracy for document preparation and correspondence.

· Detail-oriented with strong organization and record-keeping abilities.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat.

· Ability to interpret simple electrical drawings and technical specifications; familiarity with electrical concepts preferred.

· Familiarity with sales, estimating, or proposal software is a plus.

· Ability to prioritize multiple tasks and manage time effectively across projects.

· Proactive, dependable, and comfortable working both independently and as part of a team.

· Ability to handle confidential information with professionalism and discretion.

Experience and Education:

· High school diploma or GED required.

· 1-3 years of experience in an administrative, customer service, or project support role.

· Experience with estimating, proposal preparation, or in a technical/electrical environment preferred.

· Proficiency in Microsoft Word, Excel, and Adobe Acrobat required.

Physical Requirements:

· Primarily an office desk position (sitting approximately 80% of work time).

· Occasional walking and standing (approximately 10-20% of work time).

· No significant lifting or operation of tools, machines, or equipment.

· In-office/hybrid work environment.

POWERX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.