Operations Manager - Clinical Engineering

If you are wondering what makes Trimedx different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team! Find out more about our company and culturehere.

Summary

The Clinical Engineering Operations Manager leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the Trimedx Medical Equipment Management Plan (MEMP). This position manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop associates, and provides a communication channel between hospital executives and Trimedx. The Clinical Engineering Operations Manager also directs Joint Commission inspections and ensures that Trimedx services are in compliance with regulatory standards.

Responsibilities          

Leadership:

- Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others

- Motivate others through praise, recognition, and rewards

- Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible

- Coach and mentor technicians and/or operations managers, team leads, and supervisors by providing feedback on performance and documentation habits to deliver continuous service excellence

- Influence change through recommendations, guiding other professionals based on credibility and technical knowledge

- Provide clear direction to ensure collective achievement of goals and objectives.

- Create an environment of respect, collaboration, and open communication

- Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement

- Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement

- Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines

Operations Management

- Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in-house parts

- Use policies as guides and apply sound judgement in day-to-day activities

- Answer questions and meet with others to discern the root cause of technological/process problems

- Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory

- Develop service strategies with an outlook of continuous process improvement and provide metrics to Trimedx Central Office

- Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented

- Provide timely feedback on projects and other requests as assigned

- Identify variances to the norm, and make decisions about immediate corrective action

- Administer MEMP to key performance measures

- Manage site KPI’s (PM’s, WOT’s, Alerts and Regulatory)

- Manage the work order approval process

- Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions

- Set local strategy to achieve goals operating within set parameters, policies, or management. Authority to determine local strategies and execute

- Champion and lead continuous improvement initiatives including evaluating site wide metrics root cause and building corrective actions to bring back to the standard.  Includes identifying variances to the norm and making decisions about corrective actions

- Define and recommend solutions to satisfy issues raised by external customer (System C-suite level), Regular interaction with external customers

Account Management & Development

- Provide the opportunity to choose methods, operating within set parameters (policy or management); sets local strategies to achieve goals

- Identify and pursue opportunities for business entry

- Responsible for site and budget readiness

- Deliver Quarterly Value Reviews (QVR’s) and/or System-level reports or meetings

- Define and recommend solutions to satisfy issues raised by external customers (Hospital C-suite level), and provide regular interaction with external customers

- Build relationships across a diverse and complex political customer base

- Effectively collaborate with customers and vendors to develop win-win solutions

- Promote opportunities for scope of service expansions

- Be accountable for long term technical strategic scope of service expansion

- Oversee multiple accounts and/or system level responsibility 

- Engage with the client locally and understand growth opportunities

- Provide information and insight into operational leadership, client services and key internal stakeholders as appropriate

General

- May be over one site or multiple sites that are between $5M to $25M in revenue

- Financial management P&L responsibility

- Narrow financial and operational business targets with a focus on tactical operations

- May have additional time and material (T&M) sites and/or other small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity

-Limited travel up to 25% may be required based on customer or business needs

-On-site presence required daily during business operations

-All other duties as assigned

General time horizon for tasks and planning

• Weekly: 10%
• Monthly: 50%
• Quarterly: 30%
• Annually: 10%

Skills and Experience

- Ability to manage day-to-day and long-term site operations

- Ability to lead, motivate, and develop others

- Ability to perform financial analysis and calculate budgets, revenue, and costs

- Knowledge of Microsoft Office applications required

- Strong written, verbal, and presentational communication skills

- Ability to think and manage strategically

- Occasionally required to bend, crouch, climb, balance, or otherwise maneuver body to perform equipment and/or environment of care inspections

- Occasionally required to grab, grasp, or otherwise handle tools to teach and mentor technicians

- Build relationships across diverse, political multiple customer base

- Provide mentoring to Supervisors and Senior Technicians

- Preferred path includes prior experience as an Assistant CE Site Manager (ASM), Senior Technician, Supervisor, or other leadership development program

- Process management, identifying variances to the norm, and making decisions about immediate corrective action

Education and Qualifications

- Bachelor's degree in electronics, engineering or technological field required or equivalent experience

-Equivalent experience will be considered alongside the degree requirements.

- Technical certification such as A+, CBET, CRES, CLES, or CCE preferred

- Minimum 5 years’ experience managing in a clinical engineering environment or direct management experience with proven business acumen and ability to develop others, required.

- Previous leadership experience and leading others is a must or successful graduate of the Trimedx Assistant Site Manager (ASM) program

At Trimedx, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.

We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences. 

Visit our website to view our Workplace Culture Commitment , along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

Trimedx is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, Trimedx is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all Trimedx and Customer property or during working/on-call hours.

Trimedx may also provide associates with benefits that include health/dental/vision, HSA/FSA, matching retirement plans, paid vacation and parental leave, adoption/infertility assistance, and more!