Telephone Operator - Night

Overview

The Telephone Operator has a large range of duties. These responsibilities include monitoring all incoming calls that come in to the hospital through the switchboard, answering and announcing all Code calls, monitoring alarms and monitoring the CCTV for the hospital and others as required. The PBX Operator assists the Patient Registration Department with clerical duties as needed. All PBX Operators are to abide by the policies and procedures established by the department and hospital at all times.

Qualifications

Education:

• High School Diploma/GED

Training/Experience Required:

• Answering multi phone line or switchboard experience preferred
• Working under stress, dealing with different situation simultaneously 
• Working in a hospital environment and flexible hours 
• Experience in dealing with the public and customer service 
• Discretion is necessary in the handling of confidential information to remain in compliance with all HIPAA requirements  Must be able to read, write, speak and understand English