Bachelor's, Master's, MBA, PharmD, PhD, Associate's, JD, MD, Bachelor of Arts (BA), Bachelor of Science (BS), Bachelor of Fine Arts (BFA), Bachelor of Business Administration (BBA), Master of Arts (MA), Master of Science (MS), Master of Fine Arts (MFA), Master of Engineering (MEng), Associate of Arts (AA), Associate of Science (AS), Doctor of Osteopathic Medicine (DO), Doctor of Dental Surgery (DDS), Doctor of Veterinary Medicine (DVM)
Goshen, IN, USA
In Person
IT OperationsIT Service Desk & End User Support
About the job
Requirements
A strong working knowledge of computer systems, hardware, and software is required.
Solid documentation and writing skills are required.
Problem-solving and analytical skills are required.
Strong time management for short-term and long-term goals and tasks is required.
The ability to learn new technologies is required.
The ability to work collaboratively within the organization is required.
The ability to perform prolonged periods of time in front of a computer is required.
An associate degree or higher is preferred, but experience may be accepted in lieu of education.
At least one year in the IT industry is preferred.
Identity and eligibility to work in the United States must be verified.
Responsibilities
Manage help desk tickets in a timely manner.
Use Microsoft platform tools and systems, including Entra, Intune, and Azure.
Respond to staff issues by phone, email, and chat.
Run diagnostics to resolve customer-reported issues.
Install, change, and repair computer hardware and software.
Follow up with staff to ensure issues are resolved.
Conduct daily, weekly, and monthly systems audits to ensure high reliability.
Maintain internal inventory systems for accuracy.
Create, edit, and modify existing team documentation of systems and workflows.
Perform other duties that support the organization's shared work, as assigned.
Desired Qualifications
Training and management of Epic electronic health record skills and tools.
Description
Job Summary:
CAPS & Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all.
The Help Desk Technician/L1 Support is a member of the IT team that also includes the Director of Information Systems. The role supports the mission and values of CAPS & Maple City by ensuring that the technical systems infrastructure runs smoothly and efficiently.?
Duties and Responsibilities
Effectively manage Help Desk tickets in a timely manner
Work with multiple tools and systems in the Microsoft platform (Entra, Intune, Azure)
Respond to staff issues via phone, email and chat?
Run diagnostics to resolve customer-reported issues?
Install, make changes, and repair computer hardware and software?
Follow up with staff to ensure issues are resolved?
Daily, Weekly, and Monthly systems audits to ensure high reliability
Maintain internal inventory systems to ensure accuracy
Create, edit, and modify existing team documentation of systems and workflows
Demonstrate effective interpersonal skills
Other duties that support our shared work, as assigned
This description does not cover or contain a comprehensive listing of all activities
Requirements
Required Skills and Abilities
A strong working knowledge of computer systems, hardware, and software?
Solid documentation and writing skills?
Good problem-solving, analytical, and team-working skills?
Excellent communication and interpersonal skills
Strong time management for short-term and long-term goals and tasks?
An openness to learning new technologies
Self-motivated critical thinker?
Commitment to work collaboratively within the organization?
Effective interpersonal skills
Education and Experience
Associate degree or above preferred, experience in lieu of education accepted
Minimum 1 year in IT industry preferred
Requirements
Ability to perform prolonged periods of time in front of a computer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
We are required by federal law to verify identity and eligibility to work in the U.S.
What We Offer:
Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
Opportunities for professional development and growth
Access to a large-scale network and tools with support to learn
Training and management of Epic (electronic health record) skills and tools
A supportive and inclusive workplace culture
The chance to make a meaningful impact on the healthcare experience in our community
How to Apply:
To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply.
Equal Opportunity Employer:
CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.