Technical Lead Oracle Pricing & Service to Cash

JOB SUMMARY 

The Technical Lead, Oracle Pricing & Service to Cash (STC) is a subject-matter expert responsible for the design, development, configuration, implementation, and optimization of the full STC lifecycle using Oracle ERP Cloud applications. This role requires in-depth technical knowledge of order management, Configure-Price-Quote, Fusion Pricing, Subscriptions, Commerce Cloud, Billing, Receivables, Revenue Management Cloud Services and Cash management modules. The associate will collaborate with business stakeholders to translate business requirements and lead technical teams and system integrators to build effective solutions and provide expert advice and support throughout the project lifecycle and beyond. In this role, the candidate will assume technical ownership of product delivery and advocate for appropriate industry standards and best practices that align with the company’s technology framework, guidelines and polices. 

CANDIDATE PROFILE

Education and Experience

Required Qualifications:

• Undergraduate degree in an engineering or computer science discipline or equivalent experience/certification

• 7+ years of progressive professional experience in information technology application development and support including:

• 5+ years’ experience in Oracle ERP Implementation and support focused on Design, modeling, implementation, testing and maintenance

• 5+ years’ experience managing Fusion ERP managing modules on the Service to Cash domain including Order Management, Fusion Pricing, CPQ, Commerce Cloud, Contracts, Subscription Management and Revenue Management Cloud Services.

• 3+ years of hands-on experience leading delivery / architecture of Oracle EBS modules like General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets acting as a strong functional Subject Matter Expert. 

• At least 2-3 full-cycle Oracle implementation of migration projects focused on the STC process

• In-depth knowledge of underlying tables and referential data dependencies across the Oracle ERP stack for respective Oracle Modules.

• Ability to understand business requirements and translate into technical design documents.

• Ability to elicit, organize and document detailed and comprehensive functional system configuration requirements. 

• Experience developing test plans, test scripts, and managing unit, system, regression, and user acceptance testing. 

• Functional knowledge of CI/CD pipelines, test automation, solution architecture, API architecture and design, and systems integration

• Excellent problem-solving, communication and collaboration skills.

• Ability to comprehend different functional and technical view-points and identify/understand dependencies

• Strong verbal and written communication skills, with the ability to present complex ideas in clear business terms

• Experience in agile software methodologies and DevOps practices, including managing technical priorities within the backlog 

Preferred Qualifications: 

• 5+ years’ domain experience in Service to Cash process relevant to supported business function; industry and competitive landscape knowledge. 

• Understanding of Hospitality domain finance processes and Revenue Recognition is strongly desired.

• Experience in managing and leading a team of consultants to deliver the designed solution based on offshore model.

• Experience with SOX processes and IT General Controls. 

• Ability to analyze user stories and develop an end-to-end solution design and functional design. 

• Experience in Business Process redesign or transformation.

• Experience in functional understanding, document, map, design, execution and reconciliation of Conversion objects related to Service to Cash domain that includes but not limited to Customers, Invoices, Contracts, Subscriptions, Pricing, etc.

• Experience in building OTBI and BIP Reports, knowledge of FDI and customization of FDI reports is a Plus.

• Experience in technical integrations of Third-party Tax software integrations with Vertex or OneSource.

• Solid understanding of ETL and data migration techniques. Integration design and build experience with external systems is a Plus.

• Experience with cloud environments like OCI, AWS etc.  Customization experience using OCI is a Plus.

• Ability to troubleshoot technical issues in ERP and follow through to resolution. Proven ability to prioritize and manage multiple support request while working on time sensitive projects and upgrades. 

• Ability to work independently, identifying and driving required tasks to completion in a timely manner. 

• Proven ability to support all aspects of large, complex applications with multiple stakeholders. 

• Understanding of financial and accounting processes including cyclical events like month end close, quarter close etc. 

• Understanding financial budgeting and forecasting processes. 

• Experience with change management, and enterprise architecture frameworks 

• Demonstrated ability to anticipate future integration platform opportunities.

Core Work Activities

• Serve as Functional lead / Subject Matter Expert for Service to Cash Domain which includes Order Management, Fusion Pricing, CPQ, Commerce Cloud, Service Contracts, Subscription Management and Revenue Management Cloud Services modules of Oracle ERP Fusion Cloud.

• Accountable for technical solutions that are high quality, well documented, aligned to standards, efficient, and easy to maintain

• Lead design, development, configuration, deployment and support of Oracle ERP Fusion Cloud solutions. 

• Lead Agile technical team to build and maintain software, translating user stories from the backlog into technical solutions and design specifications, using modern design patterns and architectural principles

• Lead discovery sessions with business users / system integrators / consultants to gather and document business requirements, perform gap analysis against standard Oracle functionality, and capture the "as-is" and "to-be" business processes.

• Design functional solutions for the Service to Cash process, including configurations, customizations, extensions, and integrations. Develop functional design specifications (e.g., User stories, MD.50, BRD) following standard methodologies.

• Configure Oracle modules related to the S2C process, such as Order Management (OM), CPQ, Contracts, Commerce Cloud, Revenue Management, Accounts Receivable (AR), Fusion Pricing, Revenue Management cloud services, Subscription Management and Cash Management.

• Develop Role based access management and Segregation of duties rules and monitoring for STC domain, advise and assist in drawing up options for User roles and access privileges. Ensure documentation of RBAC and SOD is current and maintained on a regular basis for audit and compliance purposes.

• Coordinate data extraction and transformation processes from PeopleSoft to Oracle Cloud ERP. Design and implement transformation scripts/processes for cleansing, formatting, and enriching data. 

• Support validation efforts for comparing legacy data to converted Oracle Cloud records and generate reconciliation reports. 

• Drive testing and deployment, including sufficient automated testing to ensure solution quality. Develop and execute comprehensive test plans, scripts, and scenarios for unit, system integration (SIT), and user acceptance testing (UAT). Lead the testing cycles and manage defect resolution.

• Collaborate with technical teams to define and validate integration strategies with third-party applications, external systems, other internal feeder systems and other Oracle modules (where applicable).

• Coordinate with other Lead Engineers/Agile teams to manage risks and solve, escalate, and track cross-agile team dependencies and impediments

• Provide end-user training, create training materials, and offer post-go-live support to address functional and operational issues. Act as a senior point of escalation for complex problems.

• Act as a key liaison between business stakeholders, project managers, and technical teams to ensure clear communication and alignment throughout project lifecycle and project backlogs.

• Review and Monitor Oracle Cloud updates and new features, executing testing and making recommendations for potential enhancements to optimize system capabilities.

• Manage and monitor prod and non-prod environments, ensuring compliance with security and performance standards. 

• Liaison with Oracle for Penetration testing / Disaster Recovery testing cycles.

• Support and assist in the Internal security, SOX and Financial assurance process. 

• Identify recurring issues and inefficiencies in the STC process and propose solutions to optimize and automate business processes using RPA or Agentic AI’s.

• Create and maintain clear, high-quality documentation for processes, configurations, and functional designs. 

• Ensure Aging of Production support tickets are below thresholds and continuously monitor the aging of tickets and their resolution.

• Ensure all hands-on deck for Sev-1 issues and create/maintain documentation related to Problem Management and triage.

• Communicate effectively with team members, stakeholders, and system integrators.

• Collaborate with infrastructure, security, enterprise architecture and broader corporate systems teams on SSO, architecture and security reviews and infrastructure management. 

Technical Leadership

• Lead and mentor other technical team members  and peers on the Agile Team on best practices/principles (e.g., via code reviews)

• Create a culture of mentorship & sponsorship, aimed at strengthening professional development and technical principles

• Collaborate with product managers and other stakeholders in defining requirements and establishing acceptance criteria 

• Ensure the quality and timely delivery of product features. 

• Improve operational efficiency by leveraging SDLC Toolchain and contributing additional automation tools and scripts (e.g., CI/CD automation) 

• Provide input on resourcing to address critical bottleneck and help onboard new technical team members

• Manage technical debt, including vulnerability scanning

• Participate in the evaluation and selection of Corporate Systems products and services. 

• Provides input on department or project budgets, capital expenditures or other cost/resource estimates as requested.

• Apply knowledge/judgment to achieve business goals.

• Keeps up-to-date functionally and technically and apply new knowledge to job.

• Mentor and coach other team members.

• Perform other reasonable duties as required for this position.