Business Manager

Job Description

• The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on-ground hours.
• Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis.
• Responsible for steering the warehouse operations to the agreed SLAs and KPIs.
• Proactively recommend and implement operational goals, objectives, and process improvements
• Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment.
• Allocate resources to ensure optimal efficiency (scheduling).
• Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods.
• Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits.
• Effectively ensure that the implementation of policies, procedures and work standards are met.
• Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager.
• Ensure warehouse housekeeping and workplace safety.
• Ensure timely dispatch of orders with 100% accuracy.
• Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
• Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders.

Qualifications

• Bachelor’s from a reputable university.
• In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
• Knowledge of industry’s local legislation.
• Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community.
• Working knowledge of performance/operation metrics.
• Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools.
• Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements.
• Self-motivated and able to work independently.
• Outstanding communication and people skill.

Additional Information