Alaska Air Group
Airline group connecting global destinations
Customer Service Agent
Full-TimeDeadline 8/14/27
$15.92/hr
+ Annual bonus
Entry
Honolulu, HI, USA
In Person
No H1B Sponsorship
About the job
Requirements
- Possess computer skills with the ability to learn and use new software applications.
- Possess exceptional interpersonal and communication skills, including verbal, written, and listening skills.
- Have excellent listening skills with the ability to respond to and effectively resolve guest inquiries or concerns.
- Be able to meet the physical demands of the position, including lifting up to 70 pounds occasionally and up to 50 pounds frequently.
- Be able to bend, stoop, squat, reach, and grasp.
- Have a valid, unexpired driver's license issued by a United States state, a United States territory, or the District of Columbia.
- Be flexible to work varied shifts, including nights, weekends, and holidays.
- Be able to communicate in English.
- Have a high school diploma or equivalent.
- Be at least 18 years old.
- Be authorized to work in the United States.
Responsibilities
- Greet and assist guests with travel needs, including answering questions, checking in guests, and boarding flights, in a fast-paced environment.
- Receive, unload, unpack, check, and identify all incoming material.
- Sell tickets, process ticket changes, and create and book reservations.
- Ensure Federal Aviation Administration, company, and airport regulations are followed.
- Enforce safety and security measures and protect sensitive zones.
- Account for cash and credit card transactions.
- Check and correct airport reports and other documents.
- Implement standard procedures during overbooked and irregular flights and denied-boarding situations as directed.
- Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights, and provide travel vouchers.
- Identify and escalate issues as required.
- Perform other related duties as required.
Desired Qualifications
- Previous airline experience.
- Customer service experience in the hospitality industry.
About the company
Alaska Air Group is the airline group behind Alaska Airlines, Hawaiian Airlines, and Horizon Air. Its carriers transport passengers and cargo across North America, Central America, Asia, and the Pacific, with additional reach through alliance partners. The group also includes aviation-services operations that support its airline network. The parent profile encompasses multiple airline brands and operating functions across scheduled passenger travel, cargo, regional flying, loyalty partnerships, airport operations, aircraft maintenance, network planning, and aviation support services.
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