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ConnectWise launches Modern Threat Protection with delivery guarantees, setting a new standard for MSP cybersecurity. New unified, AI-powered solution enables MSPs to reduce tool sprawl, improve visibility, and accelerate response with industry-first 15-minute service level agreement (SLA). TAMPA, Fla., April 09, 2026 (GLOBE NEWSWIRE) - ConnectWise, the leading software and services company dedicated to the success of IT solution providers, today announced Modern Threat Protection, a unified, AI-powered cybersecurity approach designed to help Managed Service Providers (MSPs) detect threats faster, respond more effectively, and scale protection across every client they serve. With the industry's first 15-minute SLA in Managed EDR and agentic AI enhancements across SIEM and Managed EDR, ConnectWise is redefining how MSPs protect against cyberthreats. Unlike traditional layered security models that rely on disconnected tools, Modern Threat Protection reflects ConnectWise's stance that a fragmented approach to security is no longer sustainable. IT service providers must improve endpoint protection and expand coverage to identities, SaaS platforms, and networks to defend against the threats facing modern businesses. By correlating signals across environments and applying AI-driven analysis, MSPs gain the context needed to identify real threats faster and respond with greater confidence. "Fragmented tools create gaps and alert fatigue while slowing MSP operations and increasing the human capital costs required to deliver the security customers expect," said Russ Humphries, EVP of Product Management, Cybersecurity, and Data Protection at ConnectWise. "Modern Threat Protection brings together the core elements of cybersecurity through a connected, AI-driven approach - backed by the industry's first 15-minute SLA - so partners can reduce complexity, strengthen visibility, and deliver faster, more confident responses." As threats continue to grow more sophisticated, MSPs are managing rising operational risks across multiple environments. Verizon's 2025 Data Breach Investigations Report found that third-party involvement in breaches doubled to 30%, while exploitation of vulnerabilities grew 34% and now accounts for 20% of breaches - reinforcing the need for unified visibility and response. Unified Protection for Sophisticated Threats Modern Threat Protection is not a single product, but a holistic cybersecurity approach that unifies detection, investigation, and response across the full threat lifecycle. It centralizes three critical layers of the MSP security stack: * ConnectWise Managed EDR for endpoint detection and response with 15-minute SLA, delivering rapid triage, containment, and remediation * ConnectWise SIEM for log visibility, threat detection, and investigation * ConnectWise Email Security for protection against phishing and email-borne threats, one of the most common attack vectors AI + Human Expertise for Faster, More Accurate Response At the core of Modern Threat Protection are agentic AI capabilities that act as specialized domain experts, automatically triaging alerts, eliminating false positives, and generating actionable Threat Analysis Reports for every event. These AI-driven insights are combined with the expertise of the ConnectWise Security Operations Center (SOC), delivering a powerful combination of machine-speed detection and human-guided response. This hybrid model enables MSPs to: * Reduce alert noise and focus on true threats * Accelerate investigation and response times * Gain clear, prioritized actions for every incident * Deliver 24/7 protection without building a full in-house SOC Security that Scales MSPs require cybersecurity that scales as quickly as they do. ConnectWise has set a new industry standard by combining unified protection with operational response that MSPs can trust. With Modern Threat Protection and its 15-minute SLA, service providers can: * Expand detection and response for identity, SaaS, and network protection * Reduce tool sprawl and vendor complexity * Determine immediate next steps with per-event Threat Analysis Report * Ensure expert 24/7 response with SOC-led operations * Standardize security delivery across endpoints * Tailor security offerings to the needs of each client * Deliver stronger cybersecurity more efficiently to increase margin and client retention Availability Modern Threat Protection is available now. Additional ConnectWise SIEM capabilities, including dedicated tenancy, will be available in the second quarter of this year. More information and the ability to schedule a demo are available on the company's website. About ConnectWise ConnectWise is the leading software and services platform dedicated to the success of IT solution providers. For more than 40 years, ConnectWise has helped partners sustain and grow their businesses by simplifying operations, enhancing service delivery, and enabling scalable business models. Trusted by IT providers worldwide, the ConnectWise platform brings together PSA, RMM, cybersecurity, and data protection with advanced automation and AI-driven capabilities - including emerging agentic AI innovations - to help partners operate more efficiently and respond to complexity at scale. By combining intelligent automation with an open ecosystem of integrations, ConnectWise enables providers to proactively manage, secure, and support their clients with greater speed, accuracy, and confidence. With a relentless focus on innovation and partner success, ConnectWise is transforming how IT solution providers operate and grow. Learn more at connectwise.com.

Security-driven virtual recovery with x360Recover Virtual Office. Experience hyper-flexible BCDR. Get the security MSPs need with x360Recover from Axcient(TM), a ConnectWise company. In the ever-evolving landscape of cybersecurity, the gap between detecting a threat and recovering from its impact has historically been the most dangerous phase for any business. For managed service providers (MSPs), this "dead time" is where costs skyrocket, customer trust wavers, and the pressure on technicians reaches a breaking point. Today, ConnectWise is changing that narrative. ConnectWise is thrilled to announce the upcoming release of ConnectWise Platform-driven virtual recovery for x360Recover, a groundbreaking integration within the ConnectWise Platform. By bringing instant virtualization directly into the security operations workflow, ConnectWise is closing the distance between incident response and business continuity. The new standard: Platform-initiated recovery. For years, the industry has treated cybersecurity and data protection as two separate silos. You had your security tools, such as SIEM, EDR, and MDR, to find the bad guys, and your BCDR tools, such as x360Recover, to clean up the mess. The problem? Handing off an incident from a security alert to a recovery process often meant switching platforms, manual data entry, and precious hours lost in translation. With its 2026 roadmap, ConnectWise is moving beyond mere visibility. ConnectWise is introducing management capabilities directly within the ConnectWise Platform. This means your SIEM alerts, EDR responses, and x360Recover restorations now live under one roof. What is security-driven virtual recovery? At its core, this feature is about ConnectWise Platform-initiated recovery in x360Recover Virtual Office. It allows a technician to trigger a robust incident response and restoration workflow without ever leaving the security dashboard. Imagine a scenario where a SIEM alert flags a potential ransomware event. In the past, you would isolate the machine, then log into the separate x360Recover backup portal to find a clean recovery point. With this new release, you can: * Detect the threat via SIEM or EDR alerts. * Contain the incident by isolating the affected device. * Recover instantly by virtualizing the protected system into a secure Virtual Office directly from the device action menu within the ticket or security dashboard. Why this matters for SecOps and ITOps. The power of this integration lies in the "security trinity" of modern IT management: SIEM, EDR, and x360Recover. When these three solutions work together, the handoff between security and recovery becomes invisible. 1. Minimizing the cost of downtime Downtime is not just a technical metric; it is a financial one. For a customer, every minute their employees cannot access their workstations is lost revenue. By using x360Recover Virtual Office in the backend, ConnectWise enable instant virtualization. This allows users to be back up and running in a cloud-hosted virtual machine in minutes, rather than the hours it might take for a traditional restore. 2. Streamlining the incident response story ConnectWise is focusing heavily on the incident response story. This is not just another button on a security dashboard. This is a SecOps capability designed for the heat of the moment. When a ticket comes in, and a technician is looking at a compromised device, they now have a "device action" to virtualize that machine immediately. This first use case is tailor-made for security incidents such as ransomware. If a user loses access because their machine is encrypted or isolated, the technician can spin up a virtualized version of that machine from a known good backup in the Axcient cloud. 3. Automated validation and safety Security-driven virtual recovery does more than just flip a switch. It allows the technician to validate that the recovered machine is not infected before granting the user access again. While virtualization happens in the background, the technician can focus on other critical tasks. The platform will send a notification once the virtual machine is ready for use, removing the "pain of the wait" from the restoration process. The technical edge: how it works. This integration is built natively into the ConnectWise Platform, using the high-performance capabilities of x360Recover and Virtual Office. * Platform integration: Initially launching from the Security Dashboard, this feature will eventually expand to other screens and alerts across the platform. * Virtual Office power: On the backend, ConnectWise is leveraging Axcient's Virtual Office. This means you get a full-scale virtual private cloud environment, complete with the networking and security controls you expect. * Remote Access: To ensure the user can get back to work immediately, the front end uses ScreenConnect(R). If you do not have ScreenConnect, ConnectWise has built-in alternative access methods to ensure no one is left offline. * Unified workflow: This is included in the DR automation workflows tab in the platform, ensuring that your recovery is not just fast, but follows a pre-defined, repeatable process. Prerequisites for success. To take full advantage of security-driven virtual recovery, partners need: * x360Recover for data protection. * One of its supported security products, including EDR, Managed EDR, Microsoft Defender, or SentinelOne. * The ConnectWise Platform to tie the experience together. Looking ahead: the 2026 roadmap. General availability for this SecOps use case is only the beginning. This marks its first major use case, and this release focuses on the Security Dashboard and ransomware scenarios. It is the first step in moving from "connected visibility" to "embedded response." Its commitment to the ConnectWise Platform means ConnectWise is not stopping at security. * ITOps use cases: Coming later in 2026, ConnectWise will expand these virtualization capabilities to standard IT operations. This means recovering from a hardware failure or a lost laptop will be just as seamless as recovering from a malware attack. * Expanded triggers: Soon, you will be able to initiate recoveries from any event alert, whether it originates on the security screen, the backup dashboard, or a general system health alert. * Increased automation: ConnectWise is looking at ways to further automate the "identify-isolate-recover" loop to create a hands-off virtualization experience that truly scales for large MSPs. Summary of key highlights. * Security incident resolution: Drive faster resolution for malware, ransomware, and other endpoint threats. * Hands-off virtualization: Automation reduces the manual labor required by technicians during a crisis, and it lessens tool logins and pivoting to point solution portals. * Tighter integration: A cohesive experience where tools talk to each other to remove friction. * Reduced RTO: Eliminate the risk of delayed identification and slow recovery that leads to prolonged downtime. MSPs rely on the ConnectWise Platform to provide a single, cohesive experience. By embedding x360Recover's instant virtualization directly into the heart of the platform, ConnectWise is giving you the tools to be a hero for your clients when they need it most. See it in action. Want to see how this integration looks in the real world? Check out the demo: This demo showcases the workflow from the moment an alert hits the Security Dashboard to the moment the user is back online in a Virtual Office. It is the future of data protection and security, and it's here. ConnectWise is excited to see how security-driven virtual recovery helps you protect your customers and grow your business with more confidence and less risk of downtime. Not yet using x360Recover? Try it for free!

ConnectWise warns of critical ScreenConnect flaw enabling unauthorized access. 2026-03-28 16:03 A security alert now circulates among ScreenConnect users - critical exposure lurks within older builds. Versions released before 26.1 carry a defect labeled CVE-2026-3564. Unauthorized entry becomes possible through this gap, alongside elevated permissions. ConnectWise urges immediate awareness around these risks. Though no widespread attacks appear confirmed yet, the potential remains serious. Data encryption services Running on servers or in the cloud, ScreenConnect serves MSPs, IT departments, and help desks needing distant computer control. A flaw detailed in the alert stems from weak checks on digital signatures - potentially leaking confidential ASP.NET keys meant to stay protected. Should machine keys fall into the wrong hands, forged authentication data might emerge - opening doors normally protected by access checks. Access of this kind often lets attackers move through ScreenConnect environments unnoticed. Their actions then mirror those permitted to verified accounts. With version 26.1, ConnectWise rolled out stronger safeguards - data encryption and better machine key management now built in. Updates reached cloud-hosted users without any action needed; systems shifted quietly behind the scenes. Yet those managing local installations must act fast: moving to the latest release cuts exposure sharply. Delay raises concerns, especially where control rests internally. Even though the firm reported no verified cases of CVE-2026-3564 currently under attack, it admitted experts have spotted efforts to misuse accessible machine keys outside lab settings. Such activity implies the flaw carries a realistic risk right now. Unconfirmed reports suggest certain weaknesses might have already caught the attention of skilled attackers. Earlier incidents could tie into these, one example being CVE-2025-3935. That case revolved around stolen machine keys pulled from ScreenConnect systems. Some connections between past events and current concerns remain unclear. Software updates aside, ConnectWise advises tighter access rules for configuration files. Unusual patterns in login records should draw attention. Backups need protection through layered safeguards. Each extension must remain current to reduce exposure. Monitoring happens alongside preventive steps by design. Despite common assumptions, remote access tools continue posing significant threats. Patching delays often open doors to attackers. Staying ahead means adopting active defenses before weaknesses are exploited. Vigilance matters most when systems appear secure. Preventive steps reduce chances of unauthorized entry significantly. Read the original article: Patch management software