Riverside Health

Non-profit integrated health system delivering care

Member Services Assistant

Reception & Front DeskConfirmed live in the last 24 hours

Part-timeNewport News, VA, USA$12.80 - $16.63 /hrIn-person

About the Job

Requirements

A high school diploma or GED is preferred.
One year of hospitality or related experience is preferred.
A Certified Auto External Defibrillator (AED) credential from the American Heart Association, American Red Cross, or American Safety and Health Institute is required within 30 days.

Responsibilities

Handle incoming telephone calls, transfer callers to the appropriate person, and take messages as needed.
Provide membership information and membership paperwork, and handle registration for programs including massage, swim lessons, summer and winter camp, tennis, and group exercise.
Greet and check in members and guests as they enter and exit the facility, and verify memberships.
Maintain knowledge of programs and special event offerings at the wellness center to provide accurate information about classes and programs.
Balance the cash drawer at the end of each shift and complete relevant documentation.
Maintain a friendly and positive professional manner with members and guests in person and on the phone, and keep vital program and activity information up to date.

Desired Qualifications

A high school diploma or GED.
One year of hospitality or related experience.

Newport News, Virginia

Hiring Range

$12.80 - $16.63/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
Works well under the direct supervision of the Wellness Engagement Manager as assigned. Projects a friendly and positive attitude in a professional manner with all members and guests, in person and on the phone. Holds themselves and others accountable for delivering the best service possible by cross checking and keeping up to date with all vital information on programs and activities within the center.

What you will do

Handles all incoming telephone calls and transfers to the appropriate person, takes messages as needed.
Responsible for membership information and provides/collects membership paperwork. Handles registration of all programs (massage, swim lessons, summer/winter camp, tennis, group exercise, etc.)
Greets and checks in all members and guests as they enter and exit the facility and verifies memberships.
Maintains knowledge of all programs and special event offerings at the wellness center to provide accurate information on classes and programs.
Balances the cash drawer at the end of each shift and completes relevant documentation.

Qualifications

Education

High School Diploma or GED, (Preferred)

Experience

1 year Hospitality or related (Preferred)

Licenses and Certifications

Certified Auto External Defibrillator (AED) - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

About the Company

Riverside Health

Non-profit integrated health system delivering care

Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, and wellness centers that provides comprehensive health care services to people in eastern Virginia. Its model combines hospital care, outpatient services, and long-term care under one system to coordinate care across facilities. It operates using community-based clinics and hospitals to deliver high-quality care with a focus on accessibility and care continuity, rather than profit. Riverside's goal is to improve community health by offering coordinated, accountable health services through a regional network founded in 1915.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Newport News, VA
Founded: 1915

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