Full-Time
Customer Success Associate
Confirmed live in the last 24 hours
Promenade
51-200 employees
Software platforms for local businesses
Consumer Software
Compensation Overview
$22Hourly
Entry
Remote in USA
Category
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Zendesk
Salesforce
Customer Service
Confluence
Requirements
- Handling a high volume of user support requests via email, phone, and social media
- The first point of contact for both Promenade customers and partners
- Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
- Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
- Identifying trends and inefficiencies to enhance the support process and improve the user experience
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
- A natural people person and relationship builder
- Passionate about serving small businesses and being apart of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
Responsibilities
- Handling a high volume of user support requests via email, phone, and social media
- The first point of contact for both Promenade customers and partners
- Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
- Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
- Identifying trends and inefficiencies to enhance the support process and improve the user experience
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
Promenade, formerly BloomNation, specializes in providing local flower shops and restaurants with robust software solutions that facilitate an online presence and improve customer engagement. These platforms not only support online sales and delivery services but also enhance the way businesses connect with their clients. Working at Promenade offers the opportunity to be at the forefront of a crucial sector, aiding small to medium-sized businesses in thriving in a digital world.
Company Stage
Series B
Total Funding
$18.2M
Headquarters
Santa Monica, California
Founded
2011
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Promenade's innovative solutions have the potential to disrupt the [specific industry], leading to significant market share gains.
- The company's recent [specific achievement or milestone] highlights its growth trajectory and potential for future success.
- Working at Promenade offers the opportunity to be part of a pioneering team in the [specific field], contributing to cutting-edge developments.
What critics are saying
- The competitive landscape in [specific industry] is intense, requiring Promenade to continuously innovate to maintain its position.
- Potential challenges in scaling operations could impact Promenade's ability to meet growing demand.
What makes Promenade unique
- Promenade's unique approach to [specific market or technology] sets it apart from competitors who may not offer the same level of [specific feature or service].
- Their [specific product or service] provides a competitive edge by addressing [specific customer pain point] more effectively than alternatives.
- Promenade's focus on [specific niche or industry] allows it to cater to a targeted audience, unlike broader market players.