Full-Time
Customer Success Associate
Confirmed live in the last 24 hours
Promenade
51-200 employees
E-commerce solutions for niche businesses
Compensation Overview
$22Hourly
Entry
Remote in USA
- A natural people person and relationship builder
- Passionate about serving small businesses and being a part of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
- Handling a high volume of user support requests via email, phone, and social media
- The first point of contact for both Promenade customers and partners
- Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
- Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
- Identifying trends and inefficiencies to enhance the support process and improve the user experience
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
Promenade provides e-commerce solutions specifically designed for small and medium-sized businesses in niche markets like florists, restaurants, liquor stores, and butcher shops. Their platform includes point-of-sale (POS) systems, online ordering features, and marketing tools, enabling these businesses to manage their operations more effectively and reduce reliance on costly third-party services. Unlike many competitors, Promenade focuses on tailored solutions for each type of business, helping clients enhance their online presence and improve operational efficiency. The company's goal is to support local, independent businesses in increasing their revenue and profitability through a subscription-based model that also offers additional services like marketing and customer support.
Company Stage
Series B
Total Funding
$18.2M
Headquarters
Santa Monica, California
Founded
2011
Simplify's Take
What believers are saying
- Increased demand for integrated e-commerce solutions is driving growth for Promenade.
- The rise of AI-driven marketing tools enhances Promenade's personalized customer engagement.
- The shift towards cashless transactions accelerates adoption of Promenade's advanced POS systems.
What critics are saying
- Increased competition from larger platforms like Shopify and Square threatens Promenade's market share.
- Economic downturns may reduce small business spending on subscription services, impacting revenue.
- Growing data privacy concerns could lead to stricter regulations for Promenade.
What makes Promenade unique
- Promenade offers specialized e-commerce solutions for niche markets like florists and restaurants.
- The platform integrates online and offline sales, enhancing omnichannel retailing for small businesses.
- Promenade reduces dependency on third-party services, offering a comprehensive suite of tools.
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Benefits
Remote Work Options
Professional Development Budget
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Hybrid Work Options
Equity/Stock options
Transportation coverage