Navan

Runs business travel and expense management

Associate Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

A Bachelor's degree or similar relevant working experience is required.
At least 1-2 years of experience in sales, account management, or a related customer-facing position within a rapidly growing software-as-a-service company is required.
A proven track record of managing a high volume of accounts from onboarding throughout the customer lifecycle is required.
Excellent project management and organizational skills are required.
A data-driven approach to continuously drive additional efficiency is required.
The ability to prioritize tasks and initiatives in a fast-paced environment and solve problems is required.
A deep understanding of products in order to provide customer solutions is required.
Attention to detail and excellent communication skills are required.
A passion for travel and focus on the customer experience are required.
The ability to take initiative and execute fresh ideas is required.

Responsibilities

Partner with commercial customers to ensure an excellent customer experience through timely and accurate communications.
Maintain a deep understanding of the product and discuss the most relevant features and functionality with customers based on their specific requirements.
Partner with commercial account managers on account prioritization to maximize revenue opportunities within accounts.
Run playbooks and program ideas and track results based on defined key performance indicators such as user adoption, customer retention, and upsells.
Drive satisfaction, adoption, and retention while reducing churn by providing quick and knowledgeable advice based on customers' desired outcomes.
Serve as the voice of the customer and provide internal feedback to improve service, maximize customer value, and improve retention.
Refine segmentation for the Scaled book to inform engagement strategies.
Renew, process, and negotiate contracts.

As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.

What You'll Do:

Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
Refine segmentation for the Scaled book to inform engagement strategies
Renew, process and negotiate contracts

What We're Looking For:

Bachelor’s degree or similar relevant working experience
1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
Excellent project management and organizational skills
Data-driven approach to continuously drive additional efficiency
Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Passion for deeply understanding a product in order to provide solutions for customers
Attention to detail and excellent communication skills are a must
Passion for travel and focusing on the customer experience
High energy, go-getter with fresh ideas who takes the initiative to get things done

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Requirements at a Glance

Experience Level: Junior
Education: Bachelor's
Work Authorization: No H-1B sponsorship history

Benefits

Flexible Vacation: Take time off when you need it, just work with your manager.
Healthcare: Medical, dental, and vision for you and your family.
Commuter benefits: Pre-tax transit dollars, $70 a month to ease your commute.
Parental leave: All parents (birthing and non-birthing) are eligible for paid leave.
Health and Wellness: Annual wellness stipend and access to a full spectrum of resources.
Fuel for Connection: We provide in-office snacks and lunches*, fostering community and in-person connections.
Pet Friendly: Pet insurance with preferred rates and dog friendly offices*.
401k: We care about your future and offer a 401k retirement plan program and company match.
IATAN: Employees can register and receive access to thousands of travel related discounts.
Connectivity Allowance: We support our employees ability to work seamlessly and confidently while from home and offer a bi-weekly stipend
Learning & Development: Annual Learning and Development allowance to propel professional growth

About the Company

Navan

Runs business travel and expense management

Navan runs a business travel and expense platform for companies, combining trip booking with tools that let finance teams track and control employee spending. Travelers search flights, hotels, trains, and rental cars through its website or mobile app, while administrators set booking limits and approval rules. Its expense software captures receipts, categorizes purchases, reimburses employees, and sends records to accounting systems, keeping travel and finance work in the same service. The company earns usage fees from its travel and payments business alongside software subscriptions. Navan was founded in 2015 and is headquartered in Palo Alto, California.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Palo Alto, CA
Founded: 2015

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