TTEC Digital

Delivers customer experience orchestration technology

Technical Architect

Pre-Sales Solution Engineering +1Confirmed live in the last 24 hours

Full-timeHyderabad, Telangana, IndiaNo salary listed

About the Job

Requirements

Strong expertise in the NICE CXone platform and Contact Center as a Service solutions.
Hands-on experience with CXone Studio and contact center workflows.
Strong understanding of omnichannel contact center technologies.
Experience in enterprise Contact Center as a Service architecture design and implementation.
Proficiency in ASP.NET, C#, XML, and web services.
Experience in software development and real-time system design.
Knowledge of cloud-based contact center solutions and integrations.
Strong understanding of networking and infrastructure.
Ability to troubleshoot complex technical issues and deliver solutions.
Ability to lead teams, mentor junior members, and manage diverse stakeholders effectively.
Strong capability to manage multiple projects, prioritize tasks, and ensure efficient delivery.
Ability to understand complex technical systems and deliver robust solutions.
Bachelor’s degree in Computer Science, IT, Engineering, or a related field is preferred.
10+ years of experience in the customer experience/contact center technology space.
3+ years of experience in NICE CXone and unified communications environments.
6+ years of software development experience in real-time systems.
Strong experience in enterprise-level Contact Center as a Service architecture.
Experience in network infrastructure and integrations.

Responsibilities

Architect, design, and deliver NICE CXone platform solutions.
Lead and mentor a team of NICE consultants for successful project delivery.
Take ownership of technical delivery for projects executed from India.
Collaborate with onsite teams, project managers, sales teams, and clients.
Understand project scope and define detailed technical work plans.
Estimate effort and plan delivery for offshore teams.
Review deliverables to ensure quality and adherence to standards.
Participate in coding, testing, and solution development activities.
Work closely with system analysts and project managers for project completion.
Engage in pre-sales activities, including solution design, estimation, and proposal creation.
Drive innovation, capability development, and practice growth.
Support training, mentoring, and knowledge-sharing initiatives.
Contribute to team expansion and skill development strategies.
Ensure operational metrics and delivery excellence for the India team.
Participate in meetings, training sessions, and stakeholder discussions.
Work from the Hyderabad office as per organizational policies.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The NICE Technical Architect is responsible for architecting, designing, and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery, collaboration with onsite and client stakeholders, and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering, pre-sales, and ensuring high-quality project execution.

Key Responsibilities

· Architect, design, and deliver NICE CXone platform solutions.
· Lead and mentor a team of NICE consultants for successful project delivery.
· Take ownership of technical delivery for projects executed from India.
· Collaborate with onsite teams, project managers, sales teams, and clients.
· Understand project scope and define detailed technical work plans.
· Estimate effort and plan delivery for offshore teams.
· Review deliverables to ensure quality and adherence to standards.
· Participate in coding, testing, and solution development activities.
· Work closely with system analysts and project managers for project completion.
· Engage in pre-sales activities including solution design, estimation, and proposal creation.
· Drive innovation, capability development, and practice growth.
· Support training, mentoring, and knowledge-sharing initiatives.
· Contribute to team expansion and skill development strategies.
· Ensure operational metrics and delivery excellence for the India team.
· Participate in meetings, training sessions, and stakeholder discussions.
· Work from Hyderabad office as per organizational policies.

Technical Expertise

· Strong expertise in NICE CXone platform and CCaaS solutions.
· Hands-on experience with CXone Studio and contact center workflows.
· Strong understanding of omnichannel contact center technologies.
· Experience in enterprise CCaaS architecture design and implementation.
· Proficiency in ASP.NET, C#, XML, and Web Services.
· Experience in software development and real-time system design.
· Knowledge of cloud-based contact center solutions and integrations.
· Strong understanding of networking and infrastructure.
· Ability to troubleshoot complex technical issues and deliver solutions.

Competency

Personal

Strong interpersonal skills, high energy, integrity, adaptability, and problem-solving mindset.

Leadership

Ability to lead teams, mentor junior members, and manage diverse stakeholders effectively.

Operations

Strong capability to manage multiple projects, prioritize tasks, and ensure efficient delivery.

Technical

Ability to understand complex technical systems and deliver robust solutions.

Technology Stack

· NICE CXone Platform & CXone Studio
· Programming: C#, ASP.NET, JavaScript, Python, Java, C++
· Web Technologies: XML, Web Services
· Contact Center Technologies: CCaaS, IVR, Omnichannel Solutions
· Cloud & Infrastructure: Networking, UC Environments

Education, Experience and Certification

· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
· 10+ years of experience in customer experience/contact center technology space.
· 3+ years of experience in NICE CXone and UC environments.
· 6+ years of software development experience in real-time systems.
· Strong experience in enterprise-level CCaaS architecture.
· Experience in network infrastructure and integrations.
· Proven ability to work in fast-paced environments.
· Strong team player with leadership capabilities.

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

About the Company

TTEC Digital

Delivers customer experience orchestration technology

TTEC Digital helps organizations manage customer experiences by orchestrating conversations across channels. It combines technology with human-centric empathy and leverages in-house CX strategy, data and analytics, and AI to support contact center platforms and deliver better interactions. The product works by integrating with leading contact center technology and applying strategic CX design, data insights, and automated intelligence to route, personalize, and optimize customer communications. Compared to competitors, TTEC Digital emphasizes its global reach and its blend of strong tech capabilities with hands-on CX strategy, analytics, and AI expertise to deliver end-to-end CX improvements, not just software. The company’s goal is to help organizations deepen customer relationships and achieve stronger business outcomes, such as higher satisfaction, loyalty, and efficiency.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: Not listed

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