Oracle

Builds databases, business apps and cloud services

Senior Advanced Services Engineer - Support Integration Architect

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeBrisbane QLD, AustraliaNo salary listed

About the Job

Requirements

A minimum of 6 years of experience in healthcare information technology, including implementation, production application support, or managed services.
Strong hands-on experience with Oracle Health Millennium, including production troubleshooting, application configuration, and integration support.
Experience supporting multiple Oracle Health Millennium solutions, modules, and integrated applications within complex production environments.
Practical knowledge of Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic Cerner Command Language, including investigation, maintenance, modification, and configuration.
Demonstrated experience managing complex production incidents, troubleshooting application and integration issues, and coordinating resolution across technical teams.
Strong analytical and problem-solving skills, stakeholder management ability, and communication skills.
Ability to work independently, manage competing priorities, and maintain customer confidence during high-impact production incidents.

Responsibilities

Take ownership of the Oracle Health Millennium production application environment to ensure application stability, reliability, and operational excellence.
Manage complex customer relationships, collaborate with key stakeholders, and influence decisions to achieve successful technical and business outcomes.
Develop customer domain strategies for incident management, change control, and continuous improvement, and oversee their execution.
Lead the investigation, troubleshooting, and resolution of complex production incidents with engineering, support, and cross-functional teams.
Identify, assess, and mitigate application, integration, and operational risks, serving as a senior technical escalation point.
Provide technical leadership and domain expertise to internal teams and customer stakeholders, driving improvements in solution performance, integration, and stability.
Develop and execute customer domain strategies to maintain the health, stability, security, and reliability of the Oracle Health Millennium production environment.
Perform root cause analysis, coordinate technical escalations, and drive timely incident resolution with relevant engineering and support teams.
Analyze application performance, identify recurring issues and potential risks, and recommend preventive measures to improve system stability and operational efficiency.
Oversee application changes, assess technical dependencies and potential impacts, and coordinate with cross-functional teams to ensure compatibility and minimize production disruption.
Investigate, maintain, troubleshoot, and configure Oracle Health Millennium components, including Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic Cerner Command Language.
Provide technical oversight and expertise across integrated Oracle Health solutions, ensuring compatibility, reliability, and effective issue resolution.
Act as a trusted technical advisor to customers, lead technical discussions, communicate incident status and risks, and recommend improvements to application performance and reliability.
Collaborate with customer and internal teams to evaluate workflow requirements, recommend appropriate application configurations, and support solution improvements.
Partner with engineering, product development, infrastructure, and support teams to investigate complex issues, implement sustainable fixes, and drive long-term improvements.
Identify opportunities to improve operational processes, technical documentation, knowledge sharing, and service delivery.
Participate in a 24/7 on-call support rotation as required, including critical incident response and on-site customer support when necessary.

Desired Qualifications

A bachelor's or master's degree in Information Technology, Healthcare Information Technology, Computer Science, or a related field, or equivalent relevant professional experience.
Experience working within an Oracle Health Support or Application Managed Services organization.
Experience performing root cause analysis, problem management, change management, and production stability improvement initiatives.
Demonstrated ability to engage with senior customer stakeholders and influence technical decisions.
Excellent written, verbal, and presentation skills.

In this role, the Senior Advanced Services Engineer will:

Take ownership of the Oracle Health Millennium production application environment, ensuring application stability, reliability, and operational excellence.
Manage complex customer relationships, collaborating with key stakeholders and influencing decisions to achieve successful technical and business outcomes.
Develop and oversee the execution of customer domain strategies, including incident management, change control, and continuous improvement initiatives.
Lead the investigation, troubleshooting, and resolution of complex production incidents, working closely with engineering, support, and cross-functional teams.
Proactively identify, assess, and mitigate application, integration, and operational risks, serving as a senior technical escalation point.
Provide technical leadership and domain expertise to internal teams and customer stakeholders, driving improvements in solution performance, integration, and stability.

Key Responsibilities

Production Application Management: Develop and execute customer domain strategies to maintain the health, stability, security, and reliability of the Oracle Health Millennium production environment.
Incident Management & Troubleshooting: Investigate and resolve complex production incidents, perform root cause analysis, coordinate technical escalations, and drive timely resolution with relevant engineering and support teams.
Proactive Monitoring & Stability: Analyze application performance, identify recurring issues and potential risks, and recommend preventive measures to improve system stability and operational efficiency.
Change & Configuration Management: Oversee application changes, assess technical dependencies and potential impacts, and coordinate with cross-functional teams to ensure compatibility and minimise production disruption.
Technical Expertise: Investigate, maintain, troubleshoot, and configure Oracle Health Millennium components, including Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic Cerner Command Language (CCL).
Integration Management: Provide technical oversight and expertise across integrated Oracle Health solutions, ensuring compatibility, reliability, and effective issue resolution.
Customer Engagement: Act as a trusted technical advisor to customers, lead technical discussions, communicate incident status and risks, and provide recommendations to improve application performance and reliability.
Solution Configuration: Collaborate with customer and internal teams to evaluate workflow requirements, recommend appropriate application configurations, and support solution improvements.
Cross-Functional Collaboration: Partner with engineering, product development, infrastructure, and support teams to investigate complex issues, implement sustainable fixes, and drive long-term improvements.
Continuous Improvement: Identify opportunities to improve operational processes, technical documentation, knowledge sharing, and overall service delivery.
Production Support: Participate in a 24/7 on-call support rotation as required, including critical incident response and on-site customer support when necessary.

Required Qualifications & Experience

Minimum 6 years of experience in healthcare information technology, including implementation, production application support, or managed services.
Strong hands-on experience with Oracle Health Millennium, including production troubleshooting, application configuration, and integration support.
Experience supporting multiple Oracle Health Millennium solutions, modules, and integrated applications within complex production environments.
Practical knowledge of Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic CCL, including investigation, maintenance, modification, and configuration.
Demonstrated experience managing complex production incidents, troubleshooting application and integration issues, and coordinating resolution across technical teams.
Strong analytical, problem-solving, stakeholder management, and communication skills.
Ability to work independently, manage competing priorities, and maintain customer confidence during high-impact production incidents.

Preferred Qualifications

Bachelor's or master's degree in Information Technology, Healthcare Information Technology, Computer Science, or a related field, or equivalent relevant professional experience.
Experience working within an Oracle Health Support or Application Managed Services organization.
Experience performing root cause analysis, problem management, change management, and production stability improvement initiatives.
Demonstrated ability to engage with senior customer stakeholders and influence technical decisions.
Excellent written, verbal, and presentation skills.

Requirements at a Glance

Experience Level: Senior
Education: Bachelor's, Master's

Benefits

401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 1977

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