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Ruby Hotels

European lean-luxury lifestyle hotel operator

Supervisor Service & Reception

Dining, Bar & Counter ServiceUpdated on Nov 11
Full-timeVienna, AustriaIn-person

About the Job

Requirements

  • Experience in a similar position, ideally in lifestyle hospitality or a trend-focused restaurant/bar environment.
  • Flexibility and willingness to work shifts.
  • Reliability, multitasking ability, and willingness to learn.
  • Confident demeanor and ability to engage with international, demanding guests and respond appropriately to varied requests.
  • Fluency in German and English.

Responsibilities

  • Actively work in service and lead the team during shifts, ensuring smooth operations at the bar, in service, and at the front office.
  • Ensure service, quality, and hygiene standards are followed, with attention to detail.
  • Train, coach, and onboard new employees.
  • Communicate effectively and ensure information reaches the team.
  • Receive guest feedback and provide quick, efficient solutions.
  • Share insider tips about city hotspots with guests and help them feel at home throughout their stay.

Desired Qualifications

  • Experience in a similar position in lifestyle hospitality or a trend-focused restaurant/bar environment.

About the Company

Ruby Hotels

European lean-luxury lifestyle hotel operator

Ruby Hotels operates urban lifestyle hotels and Ruby Workspaces across Europe, offering lean luxury with high-quality essentials and fewer services. Its hotels are built in prime city-center locations and often converted from offices or retail spaces, using modular construction and automated, centralized back-end processes with self-service check-in. This approach keeps costs down and spaces design-led, delivering stylish rooms with good beds and features while avoiding expensive amenities like full-service dining. The goal is to provide premium, accessible stays and flexible workspaces, and to scale the concept globally, a path evidenced by its acquisition by IHG and ongoing expansion.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Munich, Germany
Founded
2013

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