Commerce Engineer
About the job
- Based in Barcelona and attend the office 4 days a week (Monday–Thursday) with remote work on Fridays.
- Solid experience in Customer Success, Account Management, or related areas, especially working with Enterprise (Tier 1) clients.
- Proven track record in consultative account management, with a focus on customer retention, revenue expansion (upsell/cross-sell), and long-term success.
- Knowledge of churn reduction strategies and customer engagement tactics throughout the client lifecycle.
- Excellent verbal and written communication skills, with the ability to engage with stakeholders at all levels, including C-level executives.
- Strong analytical skills, with the ability to interpret key performance metrics (e.g., NPS, churn rate, GMV, ACV) and make data-driven decisions.
- Experience using CRM and Customer Success platforms, such as Salesforce, HubSpot, Gainsight, or similar tools.
- Proactive mindset with a strong sense of ownership and urgency, focused on problem-solving and value creation.
- Bachelor’s degree completed, preferably in Business Administration, Marketing, Engineering, Communication, or related fields.
- Availability for in-person client meetings, when necessary.
- Fluent English proficiency; working with global clients or VTEX-related materials in English.
- Preferred languages: Spanish, Italian, French & German are not mandatory but desired.
- Build and maintain strong, strategic relationships with large enterprise clients, ensuring consistent and high-level communication.
- Deeply understand client needs, proposing tailored projects and solutions that drive their business outcomes.
- Proactively monitor the use of our products and services, identifying areas for improvement and value creation.
- Act as a trusted advisor, guiding clients in adopting best practices to maximize the return on VTEX solutions.
- Identify upsell opportunities and new projects, directly contributing to revenue growth and increased GMV within the portfolio.
- Develop performance-driven strategies to help clients sell more and sell better.
- Anticipate churn risks, acting swiftly and empathetically to reverse critical situations with personalized action plans.
- Drive the expansion of Annual Contract Value (ACV), from qualifying leads to closing long-term agreements.
- Stay up to date on our product roadmap and complete relevant certifications to support your growth within VTEX.
- Preferred languages: Spanish, Italian, French & German are not mandatory but desired
About the company
VTEX offers a digital commerce platform for large brands to sell and fulfill products across online stores, marketplaces, social channels, and retail from a single system. It ties together orders and inventory across all sales channels, streamlines fulfillment and delivery, and supports launching direct-to-consumer (DTC) marketplaces. The platform is sold as a subscription with optional premium features and support fees. Core capabilities include fast deployment, many built-in features, and easy integration with third-party sellers to test new revenue streams. VTEX distinguishes itself with a highly customizable, all-in-one solution designed for enterprise needs, and has been recognized in the Gartner Magic Quadrant for Digital Commerce as a Visionary. The goal is to help enterprises grow digital commerce, improve conversion rates, and quickly launch scalable DTC channels.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
2000
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Simplify's Take
What believers are saying
- October 2026 Google UCP integration pushes VTEX into Gemini and AI Mode checkout.
- August 6, 2026 free cash flow and margins improved while repurchases continued.
- Newtail acquisition and VTEX Ads expansion deepen retail media monetization across LATAM.
What critics are saying
- August 6, 2026 guidance implies flat to low-single-digit FX-neutral subscription growth.
- Brazil and Argentina demand weakness, plus longer enterprise cycles, directly slow expansion.
- Shopify, Adobe, and Salesforce can commoditize commerce software, leaving VTEX niche-bound.
What makes VTEX unique
- April 16, 2026: AI-native commerce suite unifies Commerce, Ads, and CX.
- VTEX's multitenant architecture reduces upgrade pain for global enterprises across 44 countries.
- VTEX excels in B2B, marketplace, and retail media workflows, not simple storefronts.
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Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -12%1 year growth
↓ -14%2 year growth
↓ -13%VTEX is headed for its public debut Wednesday, as the U.K.-based software company that helps retailers build e-commerce businesses raised $263.66 million as its initial public offering priced at $19 a share, above the expected pricing range of between $15 and $17 a share. The company sold 13.88 million Class A shares in the IPO, and selling shareholders sold 5.12 million shares to raise $97.34 million. With a total of 187.26 million Class A and Class B shares outstanding after the IPO, the pricing values the company at $3.56 billion. The stock is scheduled to start trading on the NYSE under the ticker symbol "VTEX." J.P. Morgan, Goldman Sachs and BofA Securities were the lead underwriters. The company recorded a net loss of $12.5 million on revenue of $25.9 million in the three months ended March 31, after a loss of $5.2 million on revenue of $16.6 million in the same period a year ago. The company is going public at a time that the Renaissance IPO ETF has eased 0.3% over the past three months while the S&P 500 has gained 3.6%.
VTEX reported Q2 2026 results showing slowed growth alongside improved profitability. GMV rose 18% year-over-year to $5.7 billion, whilst subscription revenue increased just 1.3% on an FX-neutral basis to $63.8 million. Weaker consumer demand in Brazil and Argentina, promotional pressure and longer enterprise sales cycles dampened growth. However, non-GAAP operating income jumped 62% to $13.8 million and free cash flow rose 79% to $12.7 million. Gross margins benefited from AI-powered support automation and cost discipline. The São Paulo-based commerce platform provider lowered its outlook, expecting low-single-digit FX-neutral subscription growth for full-year 2026. Growth drivers including global expansion, B2B, advertising and AI grew 20% and now represent approximately 18% of subscription revenue. VTEX repurchased 6.2 million Class A shares at an average price of $3.76 during the quarter.
Vtex reported first quarter 2026 earnings in line with guidance, whilst profitability and cash generation doubled year over year and exceeded expectations. Co-CEO Geraldo Thomaz Jr. outlined the company's strategic focus on global expansion, B2B, retail media and AI. The e-commerce platform provider announced the launch of its AI-native commerce suite, featuring the Vtex AI Workspace. The system includes autonomous agents for catalogue management, promotions and search that diagnose issues and execute solutions with minimal human oversight. The catalogue agent analyses shopper navigation data to identify revenue opportunities and optimise product assortments. Thomaz acknowledged recent growth has been below long-term targets but emphasised the company's cloud-based, multitenant architecture positions it to capitalise on AI-driven transformation in e-commerce.
VTEX has announced a major evolution of its technology, placing AI at the core of its architecture and positioning itself as an AI-native commerce suite. The update, unveiled at VTEX Day as part of VTEX Vision 2026, aims to automate operations, personalise customer experiences and expand advertising monetisation. The company introduced three primary platforms: VTEX Commerce Platform, featuring AI workspace with autonomous agents and AI personal shopper; VTEX CX Platform, offering agentic multichannel experiences and autonomous post-sales handling with over 91% AI-assisted automation; and VTEX Ads Platform, with AI campaign management and brand insights. VTEX also announced integration with Google's Universal Commerce Protocol, enabling discovery and checkout directly in Gemini and Google AI Mode. The company currently serves 2,200 customers across 44 countries.
Vtex, a software-as-a-service digital commerce platform provider, reported Q4 2025 results with a record gross margin of 79.6% and subscription revenue of $66.7 million. The company achieved a non-GAAP operating margin of 23.8% despite cyclical macro headwinds in Brazil and Argentina. To improve operational efficiency, Vtex reorganised its sales and marketing teams, reducing headcount by approximately 100 positions and centralising global operations. The company is focusing growth on four strategic areas: global expansion, B2B commerce, retail media and AI-first product development. Non-Latin American markets grew 22% in 2025, whilst Vtex Ads retail media engine transitioned from pilot to core growth driver. The company now serves 158 customers generating over $250,000 in annual recurring revenue.