- Communicate with customers and sales agencies regarding parts availability, list pricing, shipment dates, and tracking numbers
- Oversee completion of CRM tasks assigned by internal teams
- Assist with billing disputes in collaboration with the CFE (External Collections Company)
- Communicate with customers regarding overdue items
- Coordinate with team members to ensure consistent phone coverage
- Support entry of complex orders
- Review outstanding pipeline and support Regional Sales Managers by requesting opportunity follow-up/updates from Channel Partners
- Update opportunities based on information received from Regional Sales Managers and Channel Partners Coordinate with Regional Sales Managers to achieve problem resolution and address customer issues
- Support account qualification for Q sites to determine account potential
- Complete professional customer quotations and pre-sales activities
- Work closely with the Data Steward to maintain CRM database accuracy
- Complete data-related projects and other duties as assigned.
- Background in Pharma, Semiconductors, Food & Beverage or similar business environments
- High school diploma or GED required
- 1–3 years of Customer Service experience in a fast-paced environment
- Strong customer service skills
- Strong interpersonal skills with experience working with internal and external customers
- Strong analytical and reasoning skills
- Detail-oriented with the ability to learn quickly and respond accurately
- Ability to resolve problems through interaction with other departments
- Ability to handle a steady volume of calls with professionalism and a positive attitude
- Computer data entry experience
- Willingness and ability to comprehend technical training
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.
Product applications include:
- Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
- Measurement of conductivity and pH in a range of chemical applications.
- Measurement of turbidity, CO2 and O2 in beer production.
Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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