Operations Manager

Job Description

• Resolve operational issues with the Field Operations Support Specialist (FOSS), including, but not limited to, the following: 

• Dealer performance 

• Regional Support and Communications 

• Adhere to all Quick Lane brand standards 

• Personnel Required Standards 

• Quick Lane Dealers’ Operating Standards, including safety and cleanliness. 

• Provide direct in-dealer training and mentoring for all FOSSs. 

• Provide ongoing in-store support and development training with FOSS personnel monthly. 

• Quick Lane processes and programs 

• Lead, develop, train, and coach 

• Ensure FOSS completes weekly administrative duties accurately and on time 

• Advance scheduling of visits (Outlook Calendars) 

• Action Plan creation and updates 

• STARS Training up to date 

• Copy Dealer Management and Regional Personnel in visit summaries 

• Create and deliver annual performance reviews for assigned FOSS 

• Develop personal growth and performance improvement plans 

• Deliver all Quick Lane & Quick Lane Express (QLE) performance objectives in the region 

• Analyze Quick Lane performance in your assigned region monthly and create action plans for underperforming Quick Lane locations 

• Function as the primary Quick Lane contact with the assigned Regional Management 

• Support the launch and handoff of newly opened Quick Lanes 

• Provide in-dealer QLE launch training 

• Make recommendations to senior management 

• Provide fill-in support for Quick Lane and QLE stores if the FOSS is TBD or off-duty 

• Conduct annual business plan meetings with Quick Lane stores 

• Develop plans to achieve dealer and regional objectives 

• Drive KPI performance in assigned regions 

• Personally provide in-store operational support for high-profile and struggling Quick Lanes 

• Assign FOSS to Quick Lane stores and drive performance 

• Review action plans for milestone completion and identify issues/opportunities 

• Request classroom critical skills training as needed within the region 

• Achieve consumer experience standards as prescribed by FCSD within the assigned regions 

• Support Quick Lane special projects and initiatives Basic Qualifications 

Qualifications

• Bachelor’s degree (preferred but not required) 

• 4 to 5 years of professional experience with multi-store retail or operations management 

• Experienced in dealing with business owners of large and small operation 

• Excellent verbal and written communication skills 

• Tech-savvy with proficiency in Microsoft Office products 

• Knowledge and aptitude using and interpreting financial reports and data 

• Ability to problem-solve and execute changes that increase efficiencies and improve customer service 

• Excellent organizational skills, including prioritization and time management 

• Passionate and excited about building and sustaining relationships 

• Self-starter with a results-driven mindset