Vonage Professional Services Mission

We help customers succeed through the successful delivery of our entire portfolio of solutions. Our customers expect products and services to arrive on time, within budget and in line with technical, operational and functional expectations. Our job is to make sure this happens. We apply customer, business, technical and service understanding to orchestrate a holistic and unified company approach to developing and delivering what our customers need and expect. We integrate Vonage capabilities with customer requirements and work with them to install, configure, educate and train. Their success is our success.

Why this role matters

The Service Delivery Team at Vonage provides a unique one on one onboarding experience for high value new accounts. The Associate Project Manager is responsible for a variety of different programs that support the Vonage Professional Services Department. . A successful candidate will demonstrate proven leadership experience in a customer service or project management environment. The Associate Project Manager reports directly to the Professional Services Senior Manager. Candidates for this position may be required to work a schedule that could include nights and/or weekends.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

•  Manage new process, system and operational change projects for Professional Services. 
• Facilitate face-to-face communication and  program feedback, from initial kickoff through milestone reporting and close-out to all Program Stakeholders.
•  Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations.
•  Participate in calls with Sales to learn about accounts and advise on best practices for potential deals or deals about to close
•  Manage/complete multiple projects in a timely manner while still handling daily  tasks. 
•  Participate in post-project evaluation sessions.
• Coordinating with internal teams to  identify opportunities to improve processes
• Answer customer questions, via phone or email, on all company supported applications
• Provide escalated customer focused support using clear and descriptive methods
•  Work with multiple departments to provide internal education and assistance for new programs changes and launches. 
•  Additional relevant duties as assigned
• Communicate, implement and support process change initiatives as directed by management

What you will bring

• Outstanding communication skills; oral and written
•  Excellent time management skills
•  Strong listening skills
•  Conflict management skills
•  Ability to work in a fast-paced environment
•  Detail oriented mind-set

What is required for application

• Bachelor’s degree in related field preferred or equivalent experience
• Prior experience (1-2 years) in a project management or related position.
• A background in telecommunications or VoIP is preferred 

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.