Sutter Health

Not-for-profit integrated healthcare network managing hospitals

Patient Access Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$32.30 - $43.34 /hr

About the Job

Requirements

A high school diploma or General Education Diploma (GED) is required.
One year of recent relevant experience is required.
General knowledge of patient access and financial counseling functions in acute and non-acute settings is required.
Working knowledge and understanding of insurance and medical terminology is required.
Knowledge of the Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws is required.
Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in patient registration systems are required.
Demonstrated ability to work accurately and efficiently in multiple computer systems, including patient registration and accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring systems is required.
Verbal and written communication and active listening skills are required.
Accuracy and attentiveness to detail are required.
Decision-making and problem-solving skills are required.
The ability to work concurrently on a variety of tasks and projects in a diverse environment is required.
The ability to meet or exceed targeted customer service, productivity, and quality standards is required.
Computer proficiency is required.
The ability to work with and maintain confidential information is required.

Responsibilities

Serve as the face-to-face point of contact for patients.
Obtain all necessary information to register and financially clear patients.
Greet patients and family members and obtain or verify relevant information during patient registration and financial clearance for service delivery.
Enhance the patient experience during patient interactions by serving as the customer service point of contact at the point of service.
Demonstrate knowledge of Sutter Health's health system and service offerings.

We are so glad you are interested in joining Sutter Health!

Organization:

CPMC-California Pacific Med Center - Mission Bernal

Position Overview:

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Job Description:

EDUCATION:

HS Diploma or General Education Diploma (GED)

TYPICAL EXPERIENCE:

1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.

Working knowledge and understanding of insurance and medical terminology.

Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.

Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.

Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.

Possess verbal and written communication and active listening skills.

Accuracy and attentiveness to detail.

Decision making and problem-solving skills.

Must be able to work concurrently on a variety of tasks/projects in diverse environment.

Ability to meet or exceed targeted customer service, productivity and quality standards.

Computer proficiency skills.

Requires the ability to work with and maintain confidential information.

Job Shift:

Evenings

Schedule:

Per Diem/Casual

Shift Hours:

Days of the Week:

Variable

Weekend Requirements:

Every other Weekend

Benefits:

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

Employee Status:

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.30 to $43.34 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

About the Company

Sutter Health

Not-for-profit integrated healthcare network managing hospitals

Sutter Health is a not-for-profit, integrated healthcare network serving Northern California. It operates a broad system of medical facilities—including hospitals, outpatient centers, and research institutes—to provide care for everything from routine checkups to complex surgeries. The network uses digital health tools and conducts clinical research to improve patient outcomes, and it reinvests earnings back into community health initiatives, medical research, and facility improvements. Revenue comes from patient services, insurance reimbursements, and government health programs. Its goal is to deliver high-quality, patient-centered care while expanding preventive care and wellness programs to improve long-term community health.

Company size: 10,001+
Company stage: Grant
Total funding: $4.2M
Headquarters: Sacramento, CA
Founded: 1981

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