Senior Claims Examiner

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.
 

The Sr Claims Examiner is considered an expert in managing insurance claims for our policyholders, handling claims with high severity and complexity. The Sr Claims Examiner must have technical knowledge in insurance claims handling and the skills needed to provide superior service for our customers. The ability to develop relationships and effectively communicate with a diverse range of clients, carriers and colleagues is a key success factor in this role. Strategic vision coupled with tactical execution to achieve results in accordance with goals and objectives is also critical to the overall success of this position. The Sr Claims Examiner must be able to work with little to minimal supervision.

• Analyzes insurance policies and other documents to determine insurance coverage.

• Investigates and analyzes claim information to determine extent of liability.

• Handles claims 1st Party Property Claims with complex to major severity.

• Assist in suits, mediations and arbitrations. Works with Counsel in the defense of litigation.

• Sets timely, adequate reserves in compliance with the company’s reserving philosophy.  

• Engages experts to assist in the evaluation of the claim.

• Monitors vendor performance and controls expense costs.  

• Evaluates, negotiates and determines settlement values.

• Communicates with all interested parties throughout the life of the claim.  Proactively discusses coverage decisions, the need for additional information, and settlement amounts with interested parties.

• Handles all claims in accordance with Best Practices.

• Responsible for monitoring and completing assigned claims inventory.

• Acquire and maintain a state adjuster’s license and meet state continuing education requirements.

• Provides Best-In-Class customer service for insureds and agents.

• Develops and maintains relationships with external and internal stakeholders.

• Acts as a mentor for less experienced Claims Examiners.

• Updates and maintains the claim file.

• Identifies opportunities for subrogation and ensures recovery interests are protected.

• Identifies fraud indicators and refers files to SIU for further investigation.

• Participates in claims audits, internal and external.

• Provides oversight of TPAs

• Assists with special projects

• SME for a developing Claims Department

Education & Experience:

• Bachelor’s degree or equivalent work experience

• 10+ years of claims adjusting experience, including at least 5 years handling both commercial and residential property claims

• Emphasis on Florida claims to include the involvement of Assignment of Benefits, Public Adjusters, and Attorneys

• Florida resident preferred

• Insurance designations preferred

• State adjuster licenses preferred

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