Accor

Global hotel management, franchising, loyalty programs

Guest Service Manager - Arabic Speaking

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timePa Tong, Kathu District, Phuket, ThailandTHB30k - THB40k /moIn-person

About the Job

Requirements

A minimum of 2–5 years of front desk experience as a Guest Service Manager is preferred.
Proficiency in Excel, PowerPoint, Microsoft Word, and the Opera hospitality system.
Excellent command of Arabic and English in listening, speaking, reading, and writing.

Responsibilities

Ensure check-in and check-out run smoothly and guests are escorted to the correct room.
Respond professionally and politely to guest requests or complaints to ensure customer satisfaction.
Implement procedures to improve services and attract more customers.
Hire and train staff in professional conduct, and organize staffing schedules to ensure adequate coverage.
Supervise daily reception, check-in, check-out, and guest service workflows.
Resolve guest concerns quickly, professionally, and with care.
Train, coach, and schedule front office team members.
Monitor room inventory, occupancy, and yield management to help drive revenue.
Act as the shift leader or hotel representative when the manager is away.
Coordinate with housekeeping and maintenance to ensure rooms are clean and ready.

Job Description

•Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.

•Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.

•Implementing procedures to improve services offered with the aim of attracting more customers.

•Hiring and training staff in matters of professional conduct,and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.

Qualifications

•A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred.

•Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)

•Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service.

Additional Information

Supervise daily reception, check-in, check-out, and guest service workflows.

Resolve guest concerns quickly, professionally, and with care.

Train, coach, and schedule front office team members.

Monitor room inventory, occupancy, and yield management to help drive revenue.

Act as the shift leader or hotel representative when the manager is away.

Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Compensation: 30000 to 40000 (THB) (MONTHLY)

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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