User Service and Experience Operations Intern
TikTok
User Service and Experience Operations Intern
TikTok
Short-form video platform with ads
About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new channel for our creators to show themselves. Join TikTok LIVE’s Service & Experience team to help elevate global live streaming experiences. You’ll work directly with massive user feedback, using data insights and process optimization to address core experience issues—impacting billions of users in real time. We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth. Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals. Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted. Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates. Responsibilities: - Insight & Analysis: Monitor multi-channel user feedback, apply data analysis to pinpoint experience gaps and root causes. - Process Development: Support service process optimization, draft and iterate clear, actionable SOPs. - Optimization Facilitation: Build data-driven reports, collaborate with product and R&D teams to drive issue resolution and closure. - Project Support: Assist in user research, competition analysis, and daily data reporting.
Minimum Qualifications: - Currently pursuing an Undergraduate/Master in Business/Marketing/Communications or a related technical discipline - Strong data awareness and analytical skills; proficient in SQL/Excel; logical thinking; ability to independently draft high-quality SOPs and reports - Proficiency in English and Mandarin .The Chinese language requirement is mainly for collaborative communication with Chinese partners. - Ability to adapt to a fast-paced and dynamic work environment. Preferred Qualifications: - Problem-Driven: Keen sensitivity to user experience, skilled at extracting issues from complex information, and persistent in driving solutions. - Communication & Collaboration: Good communication and cross-team collaboration potential.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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