Chat Banker - Advanced Client Solutions
About the job
- A minimum of intermediate proficiency with computers.
- Ability to handle multiple simultaneous chat conversations in a fast-paced, high-volume environment.
- Strong written communication skills, including proper grammar, spelling, and professional tone.
- Ability to work the required schedule, including weekends and holidays.
- Ability to engage clients, understand their needs, share options in plain language, build rapport, and handle objections.
- Ability to receive ongoing performance feedback and coaching.
- Ability to adapt to ongoing change and learn new technologies and processes.
- Self-motivation and strong organizational skills.
- Strong decision-making and problem-solving skills.
- Work with clients to build and deepen relationships by uncovering financial needs and recommending products, services, and solutions.
- Respond to customer inquiries and concerns and create customized solutions.
- Sell and fulfill banking products, including checking and savings accounts, credit cards, Certificates of Deposit, Individual Retirement Accounts, and loans.
- Identify client needs for licensed sales functions and make referrals to lines of business partners.
- Quote rates, terms, and programs for banking solutions.
- Manage risk in every business, product, and service transaction using available tools.
- Experience in the banking or financial industry.
- Experience working in a call center.
- Experience in sales.
- Strong written communication skills.
About the company
Bank of America provides a full range of financial services to individuals, small businesses, and large corporations, including banking, investing, asset management, and risk management products. Customers access services via branches, online and mobile banking, and advisory and trading capabilities across consumer banking, wealth management, corporate and investment banking. Its breadth, scale, and global reach enable cross-service solutions and large-scale operations that few peers match. Its goal is to be a trusted, full-service financial partner helping customers manage money, grow assets, and navigate risk.
Company Size
10,001+
Company Stage
IPO
Headquarters
Charlotte, North Carolina
Founded
1904
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Simplify's Take
What believers are saying
- March 2026 AI rollout saves advisors up to four hours per meeting.
- March 10, 2026 digital engagement hit 30 billion client interactions, up 14%.
- September 24, 2026 Bank of America plans 1,000 additional apprentices, widening talent pipelines.
What critics are saying
- October 1, 2026 AI agents threaten checking balances supporting $2.02 trillion deposits.
- June 29, 2026 Merrill paid $7.5 million SEC fine for SAR failures.
- Reuters reported August 2026 departures of Mike Joo and Ed Liu, weakening execution.
What makes Bank of America unique
- Bank of America combines 56 million consumer relationships with global investment banking scale.
- March 26, 2026 AI Meeting Journey gives Merrill advisors workflow automation competitors lack.
- CashPro Payments Insights, launched September 28, 2026, deepens corporate treasury lock-in.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
Flexible Work Hours
Remote Work Options
Professional Development Budget
Conference Attendance Budget
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -1%ESCO Technologies Inc. entered into a new credit agreement on 29 May 2026, providing $1.5 billion in senior secured credit facilities with a syndicate of banks led by JPMorgan Chase Bank as administrative agent. The agreement became effective on 1 October 2026 and replaced the company's previous credit agreement dated 30 August 2023. The new facility comprises three components: a $500 million revolving credit facility, a $500 million term loan A facility, and a $500 million term loan B facility. On the closing date, ESCO borrowed approximately $1 billion under the new agreement to fund a transaction's cash purchase price, refinance existing debt, and cover associated fees and expenses. The obligations are guaranteed by ESCO and its material US subsidiaries and secured by substantially all tangible and intangible personal property.
Trimble has secured a $500 million unsecured delayed draw term loan facility with Bank of America serving as administrative agent. The Colorado-based company announced the agreement on 2 October 2026, though it has not yet drawn any funds. The facility allows Trimble to draw funds in up to four instalments before 29 January 2027, after which undrawn commitments will expire. Term loans mature two years following the initial draw date. Interest accrues at either the alternate base rate plus 0.00% to 0.750%, or the term SOFR rate plus 0.875% to 1.750%. Starting 1 December 2026, a ticking fee of 0.075% to 0.275% annually applies to undrawn commitments. The proceeds will be used for general corporate purposes. The agreement includes standard covenants and allows prepayment without penalty, subject to customary interest breakage costs.
GoodLeap has closed a $389 million securitisation, its 26th overall and sixth backed solely by home improvement loans. The transaction, GoodLeap Home Improvement Solutions Trust 2026-2, was sponsored by Bank of America and is backed by $434 million in principal balance of GoodLeap-originated loans. The securitisation received ratings from Kroll Bond Rating Agency and Fitch Ratings. Joint bookrunners included Goldman Sachs, CIBC World Markets, and Citigroup Global Markets. GoodLeap provides financing and software for sustainable home solutions including solar panels, batteries, and energy-efficient HVAC systems. Since 2018, the company has facilitated more than $38 billion in financing, serving over 1.7 million homeowners. The sustainable home upgrades market represents an estimated $450 billion annual opportunity in the United States.
Bank of America shares fell approximately 1.3% on 1 October amid concerns that AI agents could disrupt the bank's deposit base. Reuters Breakingviews suggested AI could enable customers to quickly move cash to higher-yielding accounts, challenging banks' reliance on customer inertia. The stakes are substantial. Bank of America reported $2.02 trillion in average deposits and $16 billion in second-quarter net interest income. Checking accounts comprised 59% of its $957 billion consumer-deposit base, roughly $565 billion. Whilst AI could reduce servicing costs, customer-facing AI agents that automatically seek better yields could force banks to pay more to retain deposits. The scenario remains theoretical rather than evidence of an actual AI-driven deposit exodus. Investors should monitor deposit pricing, checking-account retention, and net interest income.
Bank of America's Merrill Lynch unit will pay $39 million to settle a class action lawsuit over cash sweep accounts, according to settlement papers filed late Wednesday in Manhattan federal court. The case covered Merrill Edge online retirement account holders between December 2016 and March 2020. Customers alleged Merrill Lynch swept idle cash into deposit accounts yielding only 0.05% to 0.14% annually, whilst other brokerages paid about 2%. Plaintiffs claimed this violated client agreements requiring a "reasonable rate." The settlement, which must be approved by US District Judge Valerie Caproni, avoids a trial scheduled for mid-October. The payment represents a tiny fraction of Bank of America's $9.1 billion quarterly profit reported in Q2. Similar lawsuits against other financial institutions have yielded mixed results, including a recent $70 million settlement with Oppenheimer.