Property Damage Claims Adjuster - Garage

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Summary:  

We are seeking a highly capable Property Damage Claims Adjuster, Garage, to join our team and work from our Omaha, NE; Albany, NY; Richmond, VA; Chicago, IL; or New York City, NY offices. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a manager based in Denver and is focused on adjudicating commercial Garage Property Damage claims to provide superb results for our clients. Information about the specialized underwriting business that generates claims this position will oversee can be found here: Garage Liability Insurance | Transportation | Colony Specialty.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. 
 

Essential  Responsibilities: 

• Working under technical direction and within significant limits and authority, adjudicate Garage Property Damage claims of higher technical complexity with a direct impact on departmental results.
• Resolving issues that are generalized and typically not complex, but require understanding of a broader set of issues.

• Conducting detailed information gathering, analysis, and investigation to find solutions to issues that are numerous and undefined. 

• Reporting to senior management and underwriters on claims trends and developments.
• Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.

• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. 
• Investigating claims promptly and thoroughly, including interviewing all involved parties. 
• Managing claims in litigation 
• Managing the diary and completing tasks to ensure that cases move to the best financial outcome and timely resolution. 
• Properly setting claim reserves. 
• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. 
• Preparing reports for file documentation 
• Applying creative solutions that result in the best financial outcome. 

• Negotiating in a timely and effective manner to provide cost-effective solutions for the company and its customers within own limits using a range of negotiation styles.

• Processing mail and prioritizing workload. 
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). 
• Having an appreciation and passion for strong claim management. 
   

Qualifications / Experience Required: 

• Must have good business acumen (i.e., understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). 
• A practical knowledge of commercial claims, as well as an exceptional customer service focus typically achieved through:
  • A minimum of two years' experience adjudicating first- and third-party commercial Property Damage claims.
  • Bachelor’s degree from an accredited university required.  Two or more insurance designations or four additional years of related experience adjudicating environmental claims beyond the minimum experience required above may be substituted in lieu of a degree.
  • Licensed Claims Examiner (Based on state): Must be licensed or have the ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first-party claims within 120 Days.
  • Prior experience working with ImageRight, Guidewire, and ClaimsCenter is strongly preferred.
• Must work independently and demonstrate the ability to exercise sound judgment. 
• Must have excellent communication skills and the ability to build lasting relationships. 
• Excellent evaluation and strategic skills required. 
• Strong claim negotiation skills a must.  Ability to take a proactive and pragmatic approach to negotiation. 
• Must possess a strong customer focus. 
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. 
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business, which may include the CEO. 
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.  
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis. 
• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by: 
  • Finding a way to achieve success through adversity. 
  • Being solution (not problem) focused 
  • Thinking with a global mindset first. 
• Client focus – the ability to effectively determine specific client needs and to provide value-added solutions. 
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) are necessary to work in a fast-paced environment that is evolving constantly. 
• Ability to develop and maintain productive relationships with clients, business partners, and organizational peers with a focus on timely and meaningful exchanges of information. 
• Exhibits natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking. 
• Uses listening and questioning techniques to effectively gather information from insureds and claimants. 
• Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g., arbitration and mediation) and when these are used. 
• Proficient in MS Office Suite and other business-related software.  Experience working with Guidewire is strongly preferred. 
• Polished and professional written and verbal communication skills.  
• The ability to read and write English fluently is required.  
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities. 

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• Richmond and Omaha Pay Range: $78,300 - $92,000
• Albany and Chicago Pay Range: $86,000 - $101,000
• New York City Pay Range: $93,800 - $110,500

About Working in Claims at Argo Group

Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
 

Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
 

We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
 

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 

PLEASE NOTE: 

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. 

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.