systemsGo

IT services, project management, and support

IT Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

A diploma or degree in Computer Science or Information Technology is preferred.
At least 3–5 years of experience in an IT end-user support or service-provider environment.
Experience installing, maintaining, and supporting office end-user environments, including PCs and printers.
Basic knowledge of network infrastructure, including structured cabling, circuits, and network devices.
Ability to clearly describe issues to end users and client management, summarize activities and results, and communicate with clients about their requirements and concerns.
Ability to work effectively in teams, follow instructions, and complete tasks in a timely fashion.
Ability to work unsupervised and deliver focused results.
Ability to gather information, explore and eliminate alternatives, and request and use assistance from other sources to solve problems.
Strong Japanese skills at business-to-native proficiency.
Client system Microsoft certification.
Experience with Windows Server.
Working knowledge of Microsoft services, including Active Directory, Domain Name System, Dynamic Host Configuration Protocol, Windows Server Update Services, and Group Policy Objects.
Networking experience.

Responsibilities

Provide regular scheduled and ad hoc support to clients.
Complete regular onsite support tasks according to Team Lead instructions.
Troubleshoot internal IT infrastructure and network-related problems.
Alert management to potential critical situations and monitor critical client problems until resolved.
Assist with project engineering tasks as instructed by a Team Lead or Project Manager.
Set up, install, configure, and test computer and network systems as needed to complete projects on schedule.
Collect information about client systems and onsite problems to assist the sales team.
Communicate client status effectively to Account Executives and primary engineers.
Use the company's processes and methodologies to provide consistent and competent client service.
Build IT and communication skills to improve skill set and productivity.

Desired Qualifications

Intermediate or higher English ability is strongly preferred.
Windows 7, 8, or 10 MCP/MCITP, MCTS/MCDST, MCSA, or MCSE certifications are highly desirable.
Experience in an Office 365 environment.
Video-conferencing support experience with Cisco WebEx, Zoom, or Polycom.
Experience with Check Point firewalls and HP switches.
Experience with virtual desktop infrastructure.
Microsoft Azure management experience.
Mobile device management experience.
Project management or coordination experience.

systemsGo is growing rapidly and currently seeking an experienced IT Support Engineer who enjoys service delivery of our high-quality IT solutions to new and existing clients. We value self-motivated, enthusiastic professionals who get excited about the excellent professional services for our clients. You should be dependable, curious, and welcome new challenges.

You will work with a dedicated and energetic group of multi-lingual/multi-cultural professionals in an environment with opportunities to develop new knowledge and skills, and perform the responsibilities as listed.

systemsGo is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ staff abroad and implement global IT standards in a local context. Our experienced Service Delivery team, our well-honed business model and our strong understanding of assisting foreign companies in Asia ensures satisfied clients, repeat business and referrals.

Responsibilities:

Provide regular scheduled and ad hoc support to systemsGo clients
Follow instructions given by the Team Lead to complete regular onsite support tasks
Troubleshoot internal IT infrastructure and network-related problems
Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
Set up, install, configure and test computer and network systems as needed to complete projects on schedule
Assist sales team by collecting information on client systems and problems faced onsite
Effectively communicate client status with Account Executives and primary engineers
Utilize systemsGo’s processes and methodologies to provide a consistent and competent level of service to the client
Actively build on IT and communication skills to improve on skill set and productivity

Requirements:

Diploma/Degree in Computer Science/Information Technology preferred
At least 3-5 years or more experience in an IT end-user support or services provider environment
Experience with installing, maintaining and supporting office end user environment – PCs, Printers, etc.
Basic knowledge on network infrastructure: structured cabling, circuits, network devices, etc.
Customer Service – Able to describe issues clearly to end users and Clients’ Management. Summarise activities and results effectively communicate with clients regarding their requirements and concerns
Work effectively in teams. Follow instructions and see them to completion in a timely fashion
Able to work unsupervised and provide focused results
Problem Solving – Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources
Strong Japanese skills (Business to Native)
Intermediate or higher ability in English strongly preferred
A desire to further your knowledge and abilities

Computer Skills

Client system Microsoft certification
Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
Office 365 environment
VC support experience on Cisco WebEx / Zooms Polycom etc
Windows Server experience
Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
Networking experience (checkpoint firewall and HP switches is a plus)
VDI
Microsoft Azure management
MDM
Project management / coordination experience

Location

Azabudai, Minato-ku, Tokyo (Please check if the location convenience for you before apply, also you can see other opening IT Engineer positions we are posting )

We recommend applying directly via BambooHR. If you prefer to email, please send your application to [email protected]

About the Company

systemsGo

IT services, project management, and support

systemsGo provides IT services and professional consulting for businesses, focusing on Tokyo and other parts of Asia. They help companies address IT needs by pairing with clients to reduce costs and boost efficiency, using a team of skilled engineers and project managers who tailor solutions based on each client’s business. Their approach combines training, experience, and a structured process, backed by an online tracking system that gives clients 24/7 visibility into every action taken on their behalf. What sets them apart is a strong emphasis on partnership, a commitment to customer service, top‑quality delivery through rigorous processes, and ongoing accountability and transparency. The company aims to create value for all stakeholders by understanding client needs, delivering practical IT solutions, and continually improving to raise efficiency and reduce costs.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Tokyo, Japan
Founded: 1998

Recently Posted Jobs

Explore more opportunities at systemsGo

See more jobs