Lead Maintenance Technician

Description

Be a part of the best team in Property Management!

Vesta Management is seeking to hire an affordable housing experienced, highly skilled, results driven Lead Maintenance Technician to support the maintenance operations at 179 Allyn Street in Hartford, CT.  We're looking for a hands-on team player with a proven track record in apartment community maintenance, who takes pride in operational excellence, and genuinely cares about creating a positive experience for our residents.  Join our team and be a part of Vesta’s success story!  

What we Offer:

At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include:

• Medical, dental & vision insurance
• Company matched 401(K).
• Paid time off- Vacation, sick, floating holidays
• 12 additional paid holidays
• Tuition Reimbursement
• PetPlan Pet Insurance
• Employee Assistance Program
• Long & Short-Term Disability Insurance
• AND MORE 

The Lead Maintenance Technician is responsible for performing all assigned maintenance tasks to ensure that the property meets safety, appearance, and operational standards. Quick response to resident service requests, taking appropriate action to resolve work orders. Responsible for efficient and fast turnaround of apartment make readies. This includes completing a make ready punch list and ensuring that vacant units are move in ready per expectations. Emergency on-call, nights, and weekends required. May be required to drive a company vehicle. Lead Technicians may work on a one-person property or may be responsible for leading a small team. May also assist in maintaining the physical appearance, condition, cleanliness and curb appeal of the property. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Assists with and attend resident retention initiatives (i.e., resident functions, promotions, monthly newsletters, etc.) and property issued communications/notices (i.e., bad weather, emergency, etc.)
• Preserves and respects resident, applicant, employee and company confidentiality.
• Report for on-call duties to provide 24 hour/7 day per week emergency maintenance service.
• May lead maintenance staff and workflow processes, delegating maintenance tasks and work orders.
• Responsible for physical plant oversight, reporting regularly to the Property Manager, or Maintenance Supervisor when applicable, to ensure successful day to day property operations.
• In the absence of a Maintenance Supervisor, the Lead Technician reports directly to the Property Manager, and is responsible for inspecting and identifying any physical property needs and making recommendations to the Property Manager and Physical Plant Coordinator/Area Maintenance Supervisor.
• Must be knowledgeable of inventory levels of parts and supplies and inform supervisor of shortages, while also ensuring that maintenance shop and current supplies are kept accessible and organized.
• Ongoing Work Orders/Projects and Preventive Maintenance
• Consistently maintain the overall attractiveness of the property, taking initiative as needed to keep the property looking professional and appealing to current and potential residents, owners, investors, and lenders.
• Regularly conduct inspections of and ensure that apartments, building systems, common areas, and grounds meet Vesta quality standards and expectations, by correcting any deficiencies.
• Report any maintenance or physical property needs to the Property Manager and/or Maintenance Supervisor for work order input.
• Responsible for handling, completing, and documenting all assigned service requests/work orders, ensuring that our residents’ maintenance needs are met properly, quickly, thoroughly, and professionally. Maintenance and repair may include plumbing, HVAC, carpentry, appliances, carpeting, drywall, worn or defective parts, grounds, and electrical systems. May be responsible for pool maintenance, depending on property needs.
• Assists with moving appliances, abandoned furniture and unloading and storing supplies.
• Ensure unsafe conditions are corrected immediately, and practice ‘safety first'.
• Communicate, maintain accurate records, and schedule preventative maintenance, work orders/service requests (received and completed), apartment make-ready status, and assigned work-in progress.
• In the absence of a Maintenance Supervisor, the Lead Technician is responsible for the maintenance of the Property Inspection Control Log, Winter Weather Log, and Interior/Exterior Light Log.

Make Ready:

• Communicate, prepare, and schedule apartments for occupancy within three to five days of vacancy, to maximize occupancy.
• Trash out and clean out of food, furniture, appliances and other debris within assigned vacant unit.
• Prep assigned unit for painting and flooring.
• Timely and thorough completion of assigned items on make ready punch list, including, but not limited to; cleaning, painting, flooring, caulking, wall prep, removal and cleaning/replacement of receptable and switch plate covers and light fixture bulbs, and holes in walls.
• While completing make ready punch list, inspect and report any additional maintenance needs including repairs or replacements not initially noted. Complete and additional tasks that are within manageable skill set.
• After final maintenance, painting, and floor work, the Lead Technician may be responsible for the last ‘sparkle’/touch prior to final move in ready inspection.
• Ensure ready apartments are inspected daily, communicate and input any new maintenance needs, and inform leasing of ready unit status for prospect showings.
• Other duties as assigned by management.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills; strong verbal communication skills.
• Leadership skills.
• Able to work independently; self-motivated, takes initiative.
• Able to work well under pressure/emergency/time sensitive situations.
• Strong planning and organizational skills.
• Able to multitask and prioritize efficiently.
• Accepts responsibility and accountability.
• Honest and trustworthy; displays integrity.
• Professional, in appearance and action.
• Shows adaptability.
• Able to troubleshoot problems for creative solutions.
• Organized and detailed.

Interested? APPLY NOW!!!

Requirements

Required Education and Experience:

• 3 or more years of related experience. 
• Apartment community experience required. 
• Drywall, lock change, and light electrical, carpentry, flooring, and plumbing experience required. 
• HVAC Type I and Type II required. 
• Experience leading a team preferred.

Additional Eligibility Qualifications:

• Multilingual a plus
• 3 or more years of related experience. 
• Excellent communication skills; verbal, written and electronic.
• Experience leading a team preferred.
• Strong customer service philosophy with a CAN-DO attitude
• Ability to participate in the emergency on-call rotation.
• Successful completion of a background check and drug screen required.
• Valid Driver's License and clean driving record required.

Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace.